Flagship Store Department Manager

4 days ago

Melbourne, Australia H&M Full time

Company Description
- Be in the forefront where fashion meets sustainability focused innovation.
- H&M is a place where you can express your full self & feel like you truly belong.
- Leading an inclusive team though collaboration and fun.

At H&M, we welcome you to be yourself and challenge you to grow and make a difference.

Help us reimagine the future of an entire industry, making everyone look, feel and do good.

Be proud of where you came from & amazed by where you’ll go.

**Be yourself & more at H&M**

**Job Description**:
As a Department Manager at H&M, you will spend 80% of your time where it all happens - on the shop floor. You are responsible for supporting the sales & profit goals by setting a plan for your department to deliver the best customer experience in line with your store. You act in line with our values, always with the mindset of everyone is a leader.

At H&M, we value the importance of acting in line with our company values. We believe that no matter what role you hold, both what you do and how you do it are equally important.

**As a Department Manager at H&M you are**:

- Responsible for delivering exceptional customer service and motivating others to create the best customer experience.
- Ensure store operations and best practice are followed in your department and throughout the store.
- Promoting our Hello Member program in line with store and country goals.
- Collaborate with the store visual team to create an inspiring and exciting customer experience.
- Promote an open feedback culture were giving and receiving feedback helps drive goals forward and is the foundation for helping our people grow.

This is a full-time role based in the heart of Melbourne CBD’s Fashion District within the Bourke Street Mall. At H&M, we offer unlimited potential for career development through established pathways into many other leadership opportunities throughout the H&M Group and the world.

**Qualifications**:
**About you**
- Passionate about providing excellent customer service.
- Experience analysing commercial reports and formulating plans to maximize sales.
- Strong organizational skills and the ability to prioritize multiple tasks based on the needs of our fast-paced business.
- Demonstrates exceptional communication and relationship building skills.
- Experience leading a large team of +40 members with a proven ability to delegate, follow up and provide straightforward feedback with the goal to coach and develop your team.
- Previous leadership experience in a Store Manager or Assistant Store Manager role with proven results in driving commercial KPIs and team development.

Additional Information
**Why work for us**
- A structured and hands-on induction program with regular feedback.
- Receive 25% off H&M and other H&M Group brands both in store and online.
- Continuous learning and development opportunities within a global business.
- Wellbeing support - Access to our 24/7 EAP provider for both you and close family members and much more.
- Up to 26 weeks paid parental leave for eligible team members.
- 8hrs paid volunteer leave per year.
- Access to Flare benefits platform - enjoy discount on movie tickets, gym membership, novated leasing and much more.
- Eligible team members, receive extra annual leave based on length of service.
- Dress to your personality, all day, every day

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