Ict Business Service Partner

7 days ago

Murdoch, Australia Serco Full time

**About You**

You are self-motivated and can take ownership of project tasks, see the bigger picture, motivate others and deliver successful outcomes. You have excellent stakeholder management experience and have the ability to work in both Operational and Project Teams. Further to this, you can manage the Executive audience and their expectations. Your previous experience within a Service Delivery team, change practitioner position or relevant release experience, along with demonstrated understanding of a Hospital environment will see you thrive working in a fast-moving and ever-changing environment. The short summary on this is that we are looking for someone with solid or partially developed junior Project Management skills to operate in an exciting role to frame up Projects and manage business change.

**About the Role**

Reporting to the ITSM Service Assurance Manager, you will be responsible for continuous improvement and the management of business change affecting the services both within ICT as a stakeholder and taking outside accountability within the broader Fiona Stanley Hospital organisation. Additionally, you will be pivotal in the development of variation quotes to enable all ICT Project work to be initiated at FSH. Given, this is a primary source of cash flow to the organisation, it is a pivotal role and you will need an excellent Service Delivery understanding to suceed. You will ensure all ITSM/ITIL best practice is in place for the ICT service, and you will see yourself working both operationally and framing up Projects to enable them to be be progressed by our Project delivery team.

This role may require you to participate in an on-call roster during managed and scheduled changes or incidents.
- To be successful in this role, you will have:_
- The highest levels of personal integrity and ethical behaviour
- Excellent and well honed problem solving skills
- ITIL Certifications of ITIL4 Foundation at a minimum
- Excellent stakeholder management and strong customer facing skills and ability to liaise with clinical personal
- Ultimately you manage our ICT Pipeline and you need well versed Executive and coal face engagement capacity.
- Ability to produce reports, data and recommendations which are evidence-based, clearly argued and concise, and provide a sound basis for decision making
- Ability to prioritise your time between operational and project work
- Experience within a hospital environment**Serco and Proud**

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.

  • Talent Acquisition Business Partner

    1 week ago

    Murdoch, Australia Serco Full time

    **Talent Business Partner - Specialist**: - **Full-Time, Permanent opportunity based in Murdoch WA**: - ** Hybrid working model!** **About the Role** Due to continued growth across our Fiona Stanley Hospital contract, Serco is seeking an experienced Talent Business Partner with a specialist background in ICT, Engineering or similar who enjoys recruiting...

  • Human Resources Business Partner

    2 weeks ago

    Murdoch, Western Australia Serco Asia Pacific Full time $80,000 - $120,000 per year

    Human Resources Business Partner• Provide high-quality HR advisory services to clinical and non-clinical stakeholders.• Location: Fiona Stanley Hospital, Murdoch, Perth – hybrid working (4 days onsite, 1 day WFH)• Permanent, full-time roleSerco is a place where you can growJoin a team of 12,000+ professionals across APAC and experience a place of...

  • Human Resources Business Partner

    3 days ago

    Murdoch, Australia Serco Full time

    Provide high-quality HR advisory services to clinical and non-clinical stakeholders - Amazing opportunities for growth & professional development at Serco - Your contributions are recognised and rewarded **Serco is a place where you can grow** Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward. We...

  • People and Culture Business Partner

    5 days ago

    Murdoch, Western Australia Murdoch University Full time $112,000 - $135,000 per year

    About Our TeamMurdoch University is embarking on a transformative journey through our new strategy, "Building a Brighter Future Together." As a key enabler of this vision, we've successfully implemented the People sub-strategy, reinforcing our commitment to empowering and developing our people. We are now seeking a dynamic and driven individual to join our...

  • Human Resources Business Partner

    22 hours ago

    Murdoch WA, Australia Serco Full time $90,000 - $120,000 per year

    Human Resources Business PartnerProvide high-quality HR advisory services to clinical and non-clinical stakeholders.Location: Fiona Stanley Hospital, Murdoch, Perth – hybrid working (4 days onsite, 1 day WFH)Permanent, full-time roleSerco is a place where you can growJoin a team of 12,000+ professionals across APAC and experience a place of challenge,...

  • Digital Technology Support Service Technician

    2 weeks ago

    Murdoch, Australia Serco Full time

    Influence innovation and continuous improvement - Location: Fiona Stanley Hospital, Murdoch - Permanent full-time **About the Role** As a DTS Service Technician you will play a vital role in supporting both patients and hospital employees in the use of various technologies, provide remote monitoring and scheduling, planned and reactive maintenance to a...

  • HR Consultant

    3 days ago

    Murdoch, Western Australia Randstad - Business Support Full time $60,000 - $90,000 per year

    HR Consultant - Health Services (High Volume Advisory) Your new roleJoin a leading global service provider committed to supporting Australia's premier healthcare environments. This is a critical role based directly at Fiona Stanley Hospital in Western Australia, where you will contribute to maintaining a safe, diverse, and highly engaged workforce.We are...

  • Strategic Procurement Manager

    1 week ago

    Murdoch, Australia Serco Full time

    Lead and inspire a dedicated procurement and purchasing team - Implement best practices in procurement, purchasing and subcontractor management - Drive strategic procurement initiatives to support top-tier healthcare services **About Us** Serco has a dedicated team of over 600 people supporting operations at Fiona Stanley Hospital and works in close...

  • Business Analyst

    1 week ago

    Murdoch, Australia St John of God Health Care Full time $90,000 - $120,000 per year

    About Orthonova at St John of God Murdoch HospitalOrthonova is a collaboration between St John of God Health Care and a group of Perth's leading orthopaedic surgeons and will deliver a superbly comfortable, individualised patient experience, underpinned by the highest standards of clinical quality and safety.Opening in early 2027, the centre will set the...

  • Head of People Services

    1 week ago

    Murdoch, Australia WesCEF Division Full time

    Job REF: WesCEF497946 - **Are you an experienced HR leader who is excited about developing strategy, driving best practice and introducing contemporary approaches to HR services?**: - **This is an exciting opportunity for you to join a diverse business and work with a high performing, professional and values-based team.**: - **Permanent full-time position...