Digital Technology Support Service Technician

7 days ago

Murdoch, Australia Serco Full time

Influence innovation and continuous improvement
- Location: Fiona Stanley Hospital, Murdoch
- Permanent full-time

**About the Role**

As a DTS Service Technician you will play a vital role in supporting both patients and hospital employees in the use of various technologies, provide remote monitoring and scheduling, planned and reactive maintenance to a range of technical assets, as well as providing training to users of all levels. In addition, you will be part of a team tasked with the management of the Hospital’ s Electronic Key Management System, TopCat Auditing tool, and various other small systems.

Our Audio Visual (AV) service provides AV equipment for the hospital to support videoconferencing, telemedicine, teaching and training, conference rooms and clinical spaces.

Our Patient Entertainment System (PES) is an integrated bedside device which provides entertainment, information and communication facilities to the patient.

Our Automated Guided Vehicles (AGV) provide autonomous transportation services to the linen, supplies and supports other FM operational activities.

**About you**

As the Service Technician you are a technically minded individual with demonstrated experience across a wide range of industries. You will have the highest levels of integrity, take pride in resolving customer problems with a sense of urgency as well as have the ability to work in a proactive manner with a focus on teamwork and collaboration with others. You are a respectful and professional person who demonstrates exceptional customer service and moral values in everything you do.

To be successful in this role you will have:

- Crestron accreditation or third-party control system (desirable)
- Info COMM accreditation (desirable)
- ITIL Certifications (desirable)
- Demonstrated customer service experience.
- Experience in technical troubleshooting and problem-solving skills
- Effective written and verbal communication skills
- Extensive experience working with professional audio-visual systems, video conferencing or patient entertainment systems.

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes national police check as an essential selection component for this role.

This role will also require a working with children check.

**Serco ICT and Digital at Fiona Stanley Hospital**

Serco has a dedicated team of over 600 people supporting operations at Fiona Stanley Hospital, including an on-site ICT team of over 100 professionals. We work with clinical and non-clinical stakeholders to consult, design, build, maintain, and support technology platforms, and are critical to the ongoing delivery of clinical services in Western Australia's largest and most digitally enabled public healthcare facility.

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