Casual Front Office Duty Manager/ Guest Service Agent

4 days ago

Melbourne, Australia The Great Southern Hotel Full time

**he Great Southern Hotel Melbourne (GSH-Melbourne)** is a busy hotel located in the heart of Melbourne’s CBD, offering 274 rooms. The hotel is in the perfect location for both the tourist and business client alike, located within extremely close proximity to all the wonderful Melbourne attractions including the Crown Casino, Southern Cross station, New Quay, Melbourne Exhibition and Convention Centre, Marvel Stadium and much more. We are currently seeking an experienced and well
- presented individual to join our fast-paced Front Office team in the casual position of **Duty Manager/ GSA**.

As our Casual Duty Manager, you will be involved in all matters affecting guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel. You will also supervise, direct, and support the reception team with their daily activities, knowledge and development.

**About the role**:
**As our Duty Manager, your responsibilities will include**:

- Ensuring smooth check-in and check-out of guests in a timely manner
- Delivering prompt and efficient service when attending to a variety of guest requests
- Effectively communicating with all departments of the hotel to ensure customer satisfaction and operational requirements are achieved
- Answering calls in a professional manner
- Informing guests of all facilities and services in the hotel

**About you**:

- Previous experience in a similar role
- Excellent communication and interpersonal skills
- A commitment to outstanding customer service
- Dealing with guest complaints
- The availability to work on a 7-day rotating roster
- Excellent grooming and presentation skills
- A warm and friendly personality
- Ensuring staff are adhering to policies and procedures as per the requirements of the Hotel Employment Guide
- Excellent time management skills
- The ability to work under pressure with excellent attention to detail
- Applicants must have the legal right to work in Australia

**Benefits**:
**This role offers a great opportunity to expand upon your skill set. In addition, we offer the following benefits**:

- Supportive team environment
- Receive ongoing training
- Competitive hourly wage
- High occupancy and consistent shifts
- Short walk from Southern Cross Station
- High chance to work for a different branch if relocated

**Job Type**: Casual

Application Question(s):

- How many years experiences do you have as a Front Office Duty Manager?
- Do you have customer service experience?
- Which systems have you worked with before?
- Are you available for Afternoon 3pm-11pm shifts?

Work Authorisation:

- Australia (required)

Work Location: In person

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