Casual Guest Service Agent

3 weeks ago

Melbourne, Victoria, Australia The Great Southern Hotel Full time

The Great Southern Hotel Melbourne (GSH-Melbourne)is a busy hotel located in the heart of Melbourne's CBD, offering 274 rooms. The hotel is in the perfect location for both the tourist and business client alike, located within extremely close proximity to all the wonderful Melbourne attractions including the Crown Casino, Southern Cross station, New Quay, Melbourne Exhibition and Convention Centre, Marvel Stadium and much more. We are currently seeking an experienced and well- presented individual to join our fast-paced Front Office team in the casual position of Guest Service Agent.


About the role:
As our Guest Service Agent, your responsibilities will include:

  • Ensuring smooth check-in and check-out of guests in a timely manner
  • Delivering prompt and efficient service when attending to a variety of guest requests
  • Effectively communicating with all departments of the hotel to ensure customer satisfaction and operational requirements are achieved
  • Answering calls in a professional manner
  • Informing guests of all facilities and services in the hotel

About you:
The successful candidate must have:

  • A commitment to outstanding customer service
  • Excellent grooming and presentation skills
  • A warm and friendly personality
  • Excellent communication and time management skills
  • Confidence to problem solve without supervision
  • The ability to work under pressure
  • Previous experience in a Reservations and Reception
  • Must be available to work AM or PM shifts on a flexible rotating roster (inclusive of Public Holidays).

Benefits:
This role offers a great opportunity to expand upon your skill set. In addition, we offer the following benefits:

  • Supportive team environment
  • Receive ongoing training and development of skills
  • High occupancy and consistent shifts
  • Short walk from Southern Cross Station

High chance to work for a different branch if relocated

#J-18808-Ljbffr

  • Casual Guest Service Agent

    3 weeks ago

    Melbourne, Victoria, Australia The Great Southern Hotel Full time

    The Great Southern Hotel Melbourne (GSH-Melbourne)is a busy hotel located in the heart of Melbourne's CBD, offering 274 rooms. The hotel is in the perfect location for both the tourist and business client alike, located within extremely close proximity to all the wonderful Melbourne attractions including the Crown Casino, Southern Cross station, New Quay,...

  • Casual Guest Service Agent

    3 weeks ago

    Melbourne, Victoria, Australia Buscojobs Full time

    The Great Southern Hotel Melbourne (GSH-Melbourne) is a busy hotel located in the heart of Melbourne's CBD, offering 274 rooms. The hotel is in the perfect location for both the tourist and business client alike, located within extremely close proximity to all the wonderful Melbourne attractions including the Crown Casino, Southern Cross station, New Quay,...

  • Guest Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Airport Tourist Village Melbourne Full time

    **Hotel Receptionist (GSA) - Casual** - Airport Tourist Village Melbourne - Attwood, VIC**About Us**Located in Attwood, just minutes from Melbourne Airport, Airport Tourist Village Melbourne (ATVM) offers guests a comfortable and convenient stay, with a focus on warm service and a welcoming environment.We pride ourselves on creating a team culture that's...

  • Guest Services Agent

    2 weeks ago

    Melbourne, Victoria, Australia Hyatt Place Melbourne, Essendon Fields Full time

    Summary**About Hyatt Place**Hyatt Place hotels provide intuitive design and quality offerings, delivered at great value. The Hyatt Place experience is designed to be simple and seamless and the brand was recognised by JD Power as achieving the highest levels of guest satisfaction among upscale hotel chains in 2015.**About the Role**As Guest Services Agent -...

  • Guest Services Agent

    2 weeks ago

    Melbourne, Victoria, Australia Marriott International, Inc Full time

    **Job Number** 23095407**Job Category** Rooms & Guest Services Operations**Location** Four Points by Sheraton Melbourne Docklands, 443 Docklands Drive, Melbourne, VICTORIA, Australia**Schedule** Part-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-ManagementWe are looking for a **Guest Service Agent **to join our **Four Points by Sheraton...

  • Guest Service Agent

    1 week ago

    Melbourne, Victoria, Australia Ibis Budget Full time

    **Company Description** ibis Budget Melbourne CBD**is located in the heart of Melbourne CBD with easy access to shopping and dining options Melbourne has to offer. With its convenient location, ibis budget Melbourne CBD offers the perfect base for visitors travelling to Melbourne on a budget.We are looking for a Guest Service Agent who can work afternoon &...

  • Guest Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Ihg Hotels & Resorts Part time

    OverviewJoin to apply for theGuest Service Agent - Part timerole atIHG Hotels & ResortsFirst impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Guest Service Agent who can make transactions seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at...

  • Guest Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia IHG Hotels & Resorts Full time

    OverviewGuest Service Agent | Full Time | Crowne Plaza MelbourneJoin to apply for the Guest Service Agent role at IHG Hotels & Resorts.About UsCrowne Plaza Melbourne is the perfect destination for your next staycation, family holiday, or romantic escape. The hotel offers central accommodation near Melbourne CBD on the Yarra River, close to the South Wharf...

  • Guest Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia IHG Hotels & Resorts Full time

    OverviewGuest Service Agent | Full Time | Crowne Plaza MelbourneJoin to apply for the Guest Service Agent role at IHG Hotels & Resorts.About UsCrowne Plaza Melbourne is the perfect destination for your next staycation, family holiday, or romantic escape. The hotel offers central accommodation near Melbourne CBD on the Yarra River, close to the South Wharf...

  • Guest Services Agent

    3 weeks ago

    Melbourne, Victoria, Australia Song Properties Full time

    1 year ago Be among the first 25 applicantsThe opportunityWe have an exciting opportunity for a versatile and talented Guest Services Agent to join the Arise Hotels & Apartments Teams. We are looking for an experienced and professional hotelier who has had previous experience working in Hotels & Resorts.The opportunityWe have an exciting opportunity for a...