Guest Service Agent
6 days ago
**Be part of our fun, supportive team**: - ** Casual role**: - ** Flexible shifts and hours**: - ** Competitive salary, excellent work conditions and employee discounts** Lancemore Crossley St Hotel is looking for friendly, experienced and well presented Team Members who will fit into our culture of delivering outstanding customer service. Currently we are looking for a casual position representing the front of house reception team **ABOUT THE ROLE**: - Portage of guest luggage to and from suites. - Assist reservation enquiries with rates, availability, packages and facilities and services we have to offer. - Checks guests in and out of the Property accurately and in a timely manner. - Greets all guests that come into contact with Guest Relations ensuring that the guest name is used at all times. - Handles guest enquiries and provides information on local attractions and gives directions as required. - Answers all telephone calls within three rings in a professional friendly manner. - Informs guests of all facilities and services available in the Property. - Sets up guest accounts accurately. - Reconciles cashier floats at the completion of each shift maintaining an accurate float. - Documents all transactions and alterations to accounts & reservations. - Communicate with Team Members on the following shift in order to ensure continuity of service. - Communicate guest requests & issues to appropriate departments promptly and efficiently. - Ensures special requests are actioned appropriately and timely. - Maintains the cleanliness and the presentation of the front desk at all times. - Collects payment of accounts and issues receipts accordingly. - Maintains dress and grooming standards at all times. - Carries out any additional duties assigned by the Front Office Manager or management team. - Live the Crossley Street Hotel culture of striving to exceed our guests expectations at all times and having the "Yes We Can" attitude. **ABOUT YOU**: - Passionate about delivering exceptional guest satisfaction - Be part of a team with exceptional employee engagement - Knowledge of a hotel's front office administrative duties - including the administration of reservations, cash handling and reception duties is a distinct advantage. - Commitment with flexibility to work mornings, evenings, weekends and public holidays - Proactive and positive focus with a passion for the hotel hospitality industry **ABOUT US**: Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities. - Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines. - We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company. - You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results. - We value our people and, as such, offer career progression, generous staff discounts, company wide incentives and team social activities. If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then... CLICK THE **'APPLY**' BUTTON **Our Values** Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth **Follow us on **LinkedIn
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