Product Manager

2 weeks ago

Sydney, Australia Commonwealth Bank Full time

**Permanent full-time opportunity**
- **You're passionate about growing our business through improving customer obsession**
- **Together we can achieve big goals and empower our customers**

**See yourself in the team**

**Retail Banking Services (RBS)**is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million+ personal and small business customers. Within RBS, **Everyday Products**is focussed on building innovative and value creating everyday products for all Australians. It is our role to drive sustainable growth of everyday transaction account products by delivering exceptional experiences for customers.

Specifically, you will work within the **Everyday Customer Segment Value Stream**and focus on delivering leading experiences and propositions within our **Young Adult Segment**squad.

**Do work that matters**

As a Product Manager, you will play a key role in shaping and scaling bold propositions that solve real customer problems, making banking frictionless, insightful, and empowering. With innovation at the forefront, this is a fascinating time to be joining the team.

Your experience as a product professional will be crucial in designing and executing initiatives to deliver against our customer and business priorities, leveraging your expertise in using data, customer research and agile ways of working.

In your first 12-18 months, you will:

- Support the vision and strategy for new everyday customer propositions.
- Validate ideas through customer research, data insights, and rapid experimentation.
- Make recommendations and execute on product initiatives that drive Net Promotor Score (NPS) outcomes and sustainable growth of everyday transaction account products, working hand-in-hand with delivery team and navigating governance frameworks to do so.
- Design end to end journeys from discovery to launch—across mobile, web and core platforms.
- Partner with engineering, design, analytics, risk, and operations for smooth delivery and continuous iteration.

**What you’ll bring**
- Prior experience working in product roles, particularly delivering customer-facing digital products, ideally fintech, banking, or high-growth platform companies with measurable growth and engagement results.
- Customer obsession at your core.
- Strong strategic mindset and ability to translate trends, data, insights, research into clear product direction and opportunities.
- Advanced experience in product discovery, experimentation, Lean/Agile methodologies and working in squad-based models with particular focus on creating requirements and managing dependencies.
- Technical fluency and ability to interface effectively with engineers across the stack (mobile, APIs, backend).
- Craftsmanship and high regard for UX detail, performance, reliability, and accessible design.
- Excellent verbal and written communication.
- Growth mindset and high learning agility.
- Tertiary qualification in a business or related field.
- **Risk mindset**- all CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.

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Advertising End Date: 03/09/2025

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