Customer Service Agent

10 hours ago

Clayton, Australia Kennards Hire Full time

Customer Service Agent

**Clayton**
- Extensive training and growth opportunities for career advancement.
- Join a family-oriented company with values at the core.
- Enjoy staff discounts, benefits program, and engaging social events

Join a dynamic, family-oriented company focused on growth, innovation, and employee development.
If you're passionate about customer service, thrive in a dynamic environment, and want to be part of a family-oriented company that values growth and innovation, we want to hear from you

**About us**

At Kennards Hire, our mission is to be the best hire company in the world. We're not striving to be the biggest; we're striving to be the best. Our commitment to sustainable growth and innovation drives us to excel, benefiting our customers, our employees, and the Kennards Hire family. With an impressive 90% of our team members affirming that Kennards Hire is a Great Place to Work, we're proud of our achievements.

Why Kennards Hire? Join the Kennards Hire family, where our values—One Family, Fair Dinkum, Taking Hire Higher, and Every Customer a Raving Fan—guide everything we do. As Australia and New Zealand's largest family-owned equipment hire company, we believe in providing our team members with the tools and opportunities to succeed.

**About the role**

As a Customer Service Agent, you will play a crucial role in delivering exceptional customer service by;
- Collaborating with operations for seamless customer experiences.
- Handling inquiries, quotes, escalations, and equipment breakdown support.
- Managing details, schedules, and building strong customer relationships.

**About you**
- You are passionate about customer service, thrive in a dynamic environment, and want to be part of a family-oriented company that values growth and innovation.
- Dedication to exceptional service and strong customer focus.
- Proficiency in communication, MS Office tools, and problem-solving.
- Detail-oriented, adaptable, and skilled in multitasking.
- Motivated to excel in a phone-based role, with administrative expertise.

**Why Join Our Family?**
- Join ANZ's largest family-owned equipment hire company and be part of our rapid growth.
- Our values - One Family, Fair Dinkum, Taking Hire Higher & Every Customer a Raving Fan - guide everything we do.
- Enjoy incredible Benefits & Rewards, including a Profit Share bonus and Paid Parental Leave.
- Embark on a journey of continuous learning and development throughout your career with us.
- Unlock opportunities for career advancement and internal transfers across states and borders.
- Access staff discount rates on our hire gear.
- Indulge in our employee benefits program, featuring discounts on insurance, eye care, travel, and more
- Join us at annual Awards nights, Team BBQs, and a variety of exciting social events.

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