Customer Service Agent

No matter your role with the myHomecare Group, you’ll play a key part in supporting our customers and their families. With us, you’ll become a true expert of customer service in the in-home care space - and we’ve got the comprehensive training and development tools to get you there.

As a member of the customer service team, you’ll be responsible for:

- Answer all incoming calls, with the objective of providing first contact point resolution, using your problem solving skills and customer first mindset
- Understand the organisation team structures to connect customers into the right areas across the business,
- Document customer inquiries in the Customer Record System so that the customers inquiry and outcome of the call has a clear record in the system.
- Achieve the Key Performance Metrics required in the role in terms of the quantitative and qualitative metrics relevant to call service performance with customers
- Complete all administration tasks as required by the management and liaise with the administration team
- Greet visitors and ensure they have signed in and out of the building.

**Does this sound right for you?**

No matter your role with the myHomecare Group, you’ll play a key part in supporting our clients and their families. With us, you’ll become a true expert of customer service in the in-home care space - and we’ve got the comprehensive training and development tools to get you there.

We are a Commonwealth Government approved Home Care Package Provider, which assists with the delivery of care and support services to older Australians who wish to continue living independently at home.

As part of the greater myHomecare Group, we operate under four brands: Better Living Homecare, Let’s Get Care, Happy Living and Just Home Care Packages. Each of our brands has a unique point of difference in the industry, ranging from self-management, part-management to full care management, and we cater our support to each client’s unique care needs to ensure we have the best solution for every Home Care Package holder.

Despite our brands differing in the model of care they offer; they are all governed by the same mission: to provide older Australian’s with the support they need to live independently at home, safely and happily.

**We are looking for someone with**:

- 12 months experience+ in a small high-volume contact centre or customer service environment ideally in a regulated industry
- Proven Customer Service Experience in a multi-faceted business.
- A passion for servicing customers and experience in handling complex client enquiries
- Excellent interpersonal and communication skills utilised in developing collaborative relationships with consumers, internal and external stakeholders.
- Proficiency in MS Office computer skills.
- High Proficiency Written and Oral skills.
- The right to work in Australia.
- National Police Clearance or willingness to obtain (the myHomecare Group will organise via WorkPro at no cost).
- Proof of Covid Vaccination.

**Highly desirable**:

- Aged Care or Health industry experience
- Certificate III in Business (or similar)
- Salesforce or Lumary Software experience is desirable.

**What will we offer you?**
- **A role with true purpose**: you get to see how you are making a difference in people’s lives every day.
- **Benefits & perks**: we have a special program that rewards you for your hard work with discounts to a broad range of brands.
- **Opportunity to grow**: we provide up-skilling opportunities, training and networking, to ensure you are constantly able to grow within your career.
- **Flexibility**:work within an organisation that is leading the way in providing care to older Australians and has a national footprint. The myHomecare Group’s national presence gives you true flexibility to search for future opportunities across the country while staying within the team.
- **Supportive team with positive culture.**

To apply, upload your resume through SEEK.