Customer Service Agent

5 days ago

Clayton, Australia The myHomecare Group Full time

At the myHomecare Group you will be part of a team of likeminded individuals across the country who support older Australians to continue living in their homes longer. With a rich 100-year history, we have been delivering exceptional care to older Australians since the year our oldest client was born. We have the added benefit of an innovative, creative, and passionate team who are constantly striving to get even better outcomes for our clients.

We have an exciting opportunity for a highly experienced Customer Service Agent looking to make a real difference through their work by taking inbound calls from our clients in our Support Hub.

**So, what does the role entail?**
- Answering all incoming calls, with the objective of providing first contact resolution, using your problem-solving skills and customer first mindset
- Understanding the organisation team structures to connect customers with the right areas across the business
- Documenting customer inquiries in the Customer Record System so that the inquiry and the outcome of the call has a clear record in the system
- Achieving the Key Performance Metrics required in the role in terms of the quantitative and qualitative metrics relevant to call service performance with customers
- Completing all administration tasks as required and liaising with the administration team

**We are looking for someone with**:

- Proven Customer Service Experience in a multi-faceted business
- A passion for servicing customers and experience in handling complex client inquiries
- Excellent interpersonal and communication skills
- Great stakeholder relationship skills, for internal and external stakeholders
- Proficiency in MS Office computer skills
- The right to work in Australia
- National Police Clearance or willingness to obtain (myHomecare will organise at no cost)

**Highly desirable**:

- Certificate III in Business (or similar)
- Salesforce or Lumary Software experience

**What will we offer you?**
- **A role with true purpose**: you get to see how you are making a difference in people’s lives every day
- **Benefits & perks**: we have a special program that rewards you for your hard work with discounts to a broad range of brands
- **Opportunity to grow**: we provide up-skilling opportunities, training and networking, to ensure you are constantly able to grow within your career
- **Flexibility**:work within an organisation that is leading the way in providing care to older Australians and has a national footprint
- **Supportive team with positive culture

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