Overnight Guest Service Agent

3 days ago

Clayton South, Victoria, Australia PARKROYAL Monash Melbourne Full time $45,000 - $70,000 per year

Pan Pacific Hotels Group has close to 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across our three internationally renowned brands, PARKROYAL, PARKROYAL Collection and Pan Pacific.

Pan Pacific Hotels Group is proud to be the first hospitality group in Oceania to be awarded the Global Sustainable Tourism Council (GSTC) certification for all six of our Australian properties This is a significant achievement that demonstrates our unwavering commitment to sustainability and responsible tourism.

PARKROYAL Monash Melbourne are currently looking for an energetic and committed Overnight Guest Service Agent to join our team on a part-time basis.

The successful applicant will have a positive attitude, be a fantastic communicator, and be a natural team player.

The Role:

  • Be responsible for providing our guests with high quality service throughout their stay.
  • Be the first and last impression of the hotel for our guests and provide Check-In, Check-Out and information services throughout their stay.
  • Be able to work night shift on an on-going basis including weekends.

Ideally, the Successful Candidate will have:

  • Experience in a similar role in a fast paced environment
  • Excellent verbal communication skills
  • Knowledge of Opera
  • A genuine passion for hospitality and providing excellent customer service

This role and will include weekends and public holidays.

At Pan Pacific Hotels Group, we provide dependable places to live, work and play by integrating warm people, thoughtful processes, intuitive design and integrity in everything we do.

What we offer you:


• A monthly dry-cleaning allowance for work attire

• Hotel discounts through our global alliance program Pan Pacific Discovery

• Discounted accommodation across worldwide Pan Pacific Hotels Group properties

• Complimentary duty meal per shift

• % off food and 50% off beverages at Australian PPHG hotel's restaurants, bars and café

This is a great opportunity to grow your career with a supportive and dynamic team in Melbourne's fastest growing business precinct in the South-East. Join us in creating memorable experiences for our guests through PARKROYAL's signature warmth and approachable service in this landmark destination

PARKROYAL Monash Melbourne is an equal opportunity employer dedicated to creating a diverse and inclusive workplace. We ensure that all employment decisions are based on merit and qualifications, without regard to race, gender, age, disability or other characteristics.

People & Culture

PARKROYAL Monash Melbourne

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