Service Team Leader

1 week ago

Welshpool, Australia Quantum Human Resources Full time

Dependable Laundry Solutions (DLS) is the name on everyone’s lips in the commercial laundry equipment industry - and not just because they continue to expand or have been in operation since 1968.

As a business built on relationships and trust, they understand that People are key to their success and that the saying ‘treat your team better than you treat your best Customer’ is the standard, not the aspiration.

More opportunities for your voice to be heard, more recognition of you as a person (like your birthday as a paid day off) and investing in your training and development - these are just a few of the ways they live what they say.

**THE ROLE**

Extending their services to the National stage is well and truly underway - and this **new role** is a KEY part in the next phase of this growth.

Reporting to the General Manager, you will effectively:

- **Take over the Service delivery function** and make it ‘financially hum’
- Make it the envy of others through your **strategies for delivering** on efficient and **proactive customer services**:

- **lead a small team of 8**

This role will likely appeal to someone in a similar position (or an experienced technician) who is currently not in the **spotlight** or reaping the **recognition** for the changes and improvements you seem to make naturally.

**KEY ACCOUNTABILITIES expected of this role include**:

- Planning and implementing a National service delivery strategy
- Creating systems to predict and solve service problems - such as equipment breakdowns or supply of parts to remote locations
- Identifying ways to measure customer service and implementing these
- Managing a team’s goals including providing meaningful feedback

**HOW TO BE SUCCESSFUL**
- Possess a technical service delivery background - especially if it involves preventative maintenance
- Genuinely enjoy contributing to change inside a growing company
- You can focus a team’s direction and manage outputs
- Have experience managing a budget and writing productive reports
- Own above average communication skills (verbal and written)
- Be computer literate

We will also happily explain in an interview all the ways DLS have invested in their employee entitlements and systems
- including the **free products**, **development** and **additional financial rewards** on offer.

**Salary**: From $80,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (required)
- services team leader: 1 year (preferred)
- technical lead: 1 year (preferred)

Licence/Certification:

- Forklift Licence (preferred)

Work Authorisation:

- Australia (required)

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