Customer Service Team Leader

2 weeks ago

Welshpool, Australia CSR Full time

Are you looking for your next career? Do you have Customer Service Experience within the building industry or similar, and want the stability of ongoing work in a Permanent Full-Time role?
ABOUT CSR
CSR is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand.
At CSR, we value diversity and create a fantastic working environment that embraces individuals on all our sites.
THE ROLE
CSR have an exciting opportunity for a Customer Service Team Leader (Gyprock Trade) to join our team in in our Welshpool office in Western Australia. You will be working Monday to Friday, either 7am - 3pm or 8.30am - 4.30pm
You will play an essential role in representing our business Customers are the key to our continued success and this role will support our team in providing an excellent customer experience every time If you are seeking an innovative industry, with engaging customer experiences and a sense of accomplishment through coaching for successthis is the role for you.

**A typical day looks like**:

- Customer Service and support to our Gyprock sales team.
- Provide coaching for team members to ensure role clarity and achievement of targets set.
- Responsible for day-to-day facilitation of customer inquiries and orders achieving agreed service outcomes through the Distribution Network.
- Responsible for the efficient and accurate processing of all tasks and orders, confirmation and managing warehouse stock & transport availability.
- Providing clear and accurate communication with external and internal stakeholders, guaranteeing agreed service outcomes.
- Assist with Customer inquiries on feedback improvements.
- To drive a culture based on an uncompromising commitment to safety.

**You will have the following**:

- Experience in managing & coaching a small team for success
- Have high energy and enthusiasm with exceptional communication skills
- Be enthusiastic about customer service with suitable experience to match
- Strong attention to detail with accurate data entry skills, SAP experience desirable

Why work with us?
- Attractive Salary package, + 12% Super
- In-house training, along with opportunities to partner with an amazingly supportive team
- Be part of a great working culture - friendly, collaborative, and welcoming
- The opportunity to make your mark in a growing and essential industry
- Access to CSR's amazing employee benefits & discounts

HOW TO APPLY

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