Customer Support Consultant

2 weeks ago

South Wharf, Australia DCA Careers Full time

Cutting - edge, market leading product
- Permanent opportunity with market competitive salary
- South Wharf modern office location with a subsidised onsite GYM

The Company
DCA are a large team of data specialists and information technology experts who use the power of data to help organisations deliver a smarter, stronger future. Our reputation, built over 25 years, is for excellence in providing data services, enterprise smart mobility, higher education research management, cities and parking services, and hosting and data assurance services. Together with our clients, we are delivering business critical systems and transforming the way people live, work, grow and learn through our core areas of expertise:

- Smart Mobility delivers clever living solutions for smart cities,
- End-to-end data services enables strong decisions and a bright future for businesses, government and communities,
- Higher Education research management manages the entire research lifecycle and also paints an accurate picture of an organisation's research strength.

Do you have passion for technology and delivering solutions to customers?
Critical to the success of this role is a demonstrated consultative, customer-centric approach, a clear ability to build strong relationships with DCA Clients and business stakeholders at all levels and explain complex technology terms in a way which suits the intended audience.
Recent graduates with some experience within a software support environment supplying end-user software products to the Australian market are encouraged to apply.
The Role
This role provides an excellent opportunity for the successful applicant to join a team of technology experts in a growing organisation.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

**If you are successful in this role, you will enjoy**:

- A supportive and friendly team environment;
- Opportunity to developour career in a growth focused company; and
- A range of benefits as part of our Employee Benefit Program.

**Key responsibilities include**:

- Actioning responses and rectification of support incidents within agreed SLAs ensuring customer requests are appropriately prioritised.
- Escalating cases to the Development team for technically complex cases or requests, whilst maintaining communication with the customer as to the status.

What's Next?
To apply, please submit a cover letter and your resume quoting reference number DCA/1678261
DCA is an Equal Employment Opportunity employer committed to supporting a working environment of mutual respect, teamwork and trust and a workplace that attracts, develops and retains highly skilled people.
Critical to the success of this role is a demonstrated consultative, customer-centric approach, a clear ability to build strong relationships with DCA Clients and business stakeholders at all levels and explain complex technology terms in a way which suits the intended audience.

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