Custody Operations

5 days ago

Sydney, Australia JPMorganChase Full time

Impactful role leading a team of Client Facing staff, enforce risk controls, and strengthen key relationships both internally and with clients. You're tasked with guiding and developing your team, ensuring top-quality communication and regular performance assessments. This role demands robust leadership, sharp attention to detail, and superior communication skills.

**Responsibilities**:

- Develop and maintain a client service support model that ensures excellence across diverse custody clients, including asset managers, investment managers, superannuation funds, and global pension funds.
- Create a proactive client service model to deliver timely and accurate responses, acting as the first point of escalation for client issues.
- Establish a client support framework that encourages ongoing feedback, communication, and participation in client review and due diligence meetings.
- Utilise KPIs and metrics proactively for continuous process improvement and enhanced client service.
- Manage effective staff processes, including supervision, coaching, mentoring, and development, ensuring open communication through regular one-on-ones and periodic appraisals.
- Build strong relationships with internal business and client service teams, including Custody Product, Cash Product Sales, and Client Service Account Managers, as well as other global CFTs.
- Cultivate robust connections with internal processing and operations teams across Global Settlement, Trades Processing, Asset Servicing, Cash Processing, Fund Services, FX, Stock Loan, and Managed Funds.

**Required qualifications, capabilities, and skills**
- At least 10 years of operational experience with a custodian, fund administrator, fund manager, or similar, focusing on direct client interaction.
- Significant expertise in managing operations related to global equity and fixed income settlements, asset servicing, and cash and FX transactions.
- Proven background in managing or supervising team members, with a focus on fostering team growth and development.
- Strong experience in providing operational support specifically to Global Fund Managers and Australian Superannuation Funds.
- Exceptional attention to detail, ensuring precision in all aspects of client service and operational management.
- Excellent written and verbal communication skills, with a demonstrated ability to effectively support external financial services clients.
- A solid track record of utilising KPIs and metrics to drive continuous process improvements and enhance client service excellence.

**Preferred qualifications, capabilities, and skills**
- Previous experience at a Global Custodian
- Demonstrate a strong commitment to operational excellence, client satisfaction, and team leadership in the financial services sector.

  • Custody Client Facing Operations

    7 days ago

    Sydney, Australia JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Embark on a rewarding career journey with the firm in the Operations team where we are committed to excellence, innovation, and fostering a collaborative environment. Join a high performing team and make an immediate impact to our Securities Services business where we are the largest custodians in the Australia & New Zealand (ANZ) region....

  • Custody Operations

    2 days ago

    Sydney, Australia JPMorganChase Full time

    **JOB DESCRIPTION** Embark on a rewarding career journey with the firm in the Operations team where we are committed to excellence, innovation, and fostering a collaborative environment. Join a high performing team and make an immediate impact to our Securities Services business where we are the largest custodians in the Australia & New Zealand (ANZ) region....

  • Manager - Custody

    3 days ago

    Sydney, Australia Perpetual Limited Full time

    More time off for the things that matter - Up to 6 weeks’ leave- Work where we work best - Hybrid office/work-from-home environment- Be a leader of change that impacts the Custody business Manage workload within the Custody team specific to people management, client management and onboarding of new appointments. Sounds interesting? Here are some...

  • Custody Officer

    2 weeks ago

    Greater Sydney Area, Australia Robert Walters Full time $60,000 - $80,000 per year

    An exciting opportunity has arisen for a Custody Officer to join a highly respected financial services organisation in Sydney, supporting a diverse portfolio of custody clients. This role is perfect for someone who thrives in a collaborative environment and enjoys providing essential administrative services that underpin the safekeeping and management of...

  • Custody Administrator

    2 weeks ago

    Sydney, New South Wales, Australia Apex Group Ltd Full time $60,000 - $100,000 per year

    The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully...

  • Specialist, Document Custody, Operations

    1 day ago

    Sydney, New South Wales, Australia BNY Full time $60,000 - $90,000 per year

    At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving...

  • Custody Manager

    2 weeks ago

    Sydney, Australia Perpetual Limited Full time

    Perpetual Corporate Trust - Trustee of the Year for the past 9 years- More Time Off for What Matters: Enjoy up to 6 weeks of leave- Flexible Work Environment: Work where we work best - whether in the office or from home Perpetual Group is an ASX-listed company (ASX:PPT) headquartered in Sydney, Australia, currently consisting of 11 leading brands across...

  • Global Custody Account Manager

    2 weeks ago

    Sydney, Australia BNP Paribas Full time

    GLOBAL CUSTODY ACCOUNT MANAGER (3PAM) (JOB NUMBER: C D000370) **Description of the Department** The Account Management team is dedicated to providing a premier level of service to the 3rd Party Asset Manager (3PAM) relationships of BNP Paribas Securities Services. The 3PAM Clients that we deal with are appointed by our contracted Master Custody...

  • Senior Custody Administrator

    2 weeks ago

    Sydney, New South Wales, Australia Apex Group Ltd Full time $100,000 - $120,000 per year

    The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully...

  • Global Custody Account Manager

    1 week ago

    Sydney, Australia BNP Paribas Full time

    **Description of the Department** The Account Management team is dedicated to providing a premier level of service to the 3rd Party Asset Manager (3PAM) relationships of BNP Paribas Securities Services. The 3PAM Clients that we deal with are appointed by our contracted Master Custody Clients. The provision of outsourced solutions to both global and...