Custody Manager

Perpetual Corporate Trust - Trustee of the Year for the past 9 years- More Time Off for What Matters: Enjoy up to 6 weeks of leave- Flexible Work Environment: Work where we work best - whether in the office or from home

Perpetual Group is an ASX-listed company (ASX:PPT) headquartered in Sydney, Australia, currently consisting of 11 leading brands across three distinct businesses: Asset Management, Wealth Management and Corporate Trust.

This is an exciting opportunity to be part of Perpetual Corporate Trust. Perpetual Corporate Trust (PCT), a specialist business within the Perpetual Group, is a leading fiduciary, custody and digital business in Australia, with operations in Singapore. We provide a unique range of products to help clients, and the industry, be more effective, efficient and economical while managing ever-increasing cyber security risks and maintaining compliance. Domestic and global financial institutions leverage our corporate strength, commercial approach, risk and compliance practices, expertise and service excellence in debt markets, managed funds and digital solutions to enable our clients success.

Reporting to the Senior Manager - Custody, in this role you will be responsible for leading and supporting the Custody team in delivering exceptional service to clients by ensuring efficient operations, effective people management, and seamless onboarding and offboarding of appointments. The Custody Manager will foster a high-performing team, maintain strong client relationships, and drive operational excellence to meet both business and regulatory requirements

About the Role- Lead 2 team members through effective people management, fostering a positive and high-performing work environment- Responsibility for high-volume workload distribution within the Custody team, ensuring efficient task management and operational effectiveness- Manage client relationships as it relates to day-to-day delivery of services, serving as a key point of escalation to ensure exceptional delivery and client satisfaction- Responsibility for full completion of the onboarding process for new appointments, ensuring seamless integration and compliance with regulatory and/or internal policies, across new and existing clients- Collaborate with internal and external stakeholders to enhance operational efficiency and service quality- Support the administrative tasks within the Custody team, including invoices and notices- Deliver continuous improvement across team processes- Involvement in business projects.

About you

We’re looking for someone with:
- Over 5 years of experience in the custody industry, with comprehensive knowledge of custody operations- MUST have previous experience working with Trustees and solid understanding of the regulatory, contractual, and operational aspects of Trustee governance- 1-2 years of experience in people management, with ability to effectively lead and motivate team- Practical project management experience, demonstrating strong communication, governance, and stakeholder management skills- Solid understanding of the regulatory, contractual, and operational aspects of the custody business- Previous experience in end-to-end support of custody onboarding and offboarding- Active involvement in projects, policy, and procedure documentation related to custody- Excellent written and verbal communication skills- Strong organisational and time management abilities- High attention to detail and problem-solving capabilities.

How we work

Our unique culture is underpinned by our three organisational behaviours, Stretch, Own it, Make an impact which drive our approach of day-to-day interactions with colleagues and clients, the way we approach decision-making to the questions we ask and the problems we solve.

Employee benefits- Work from anywhere in Australia for up to one month each year- An annual allowance to empower you to prioritise your personal wellbeing- Study support and commitment to supporting professional development

Diversity and inclusion- Strong commitment to all aspects of Diversity and Inclusion through a robust 7 pillar strategy- A growing number of employee-led networks who work to raise awareness and drive continued change We’re committed to creating an inclusive workplace where diversity is celebrated. No matter your background or circumstances, we aim to provide an environment where you can thrive.