Technical Service Delivery Manager

2 weeks ago

Brisbane, Australia Aussie Broadband Full time

**Introduction**:
At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We’re proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of ‘Be Good to People’.

Why work for Aussie?

We are Australian operated, local from the ground up and now ranking the 5th largest telco in Australia. We’re fast growing and not slowing down

**Our fantastic culture lives and breathes our values**:

- Don't be ordinary, be awesome
- Think BIG
- No bullsh*t
- Be good to people
- Have fun

Don’t just take our word for it - We have been named one of the top employers in Australia by HRD magazine. We are one in only thirteen 5-star Employers of Choice and on top of this, Aussie is one of only four 5-star employers in its size category (500+)

And not only do we care for our people, but we also support our community through sponsorships, staff-led fundraising programs, corporate donations, generous community service leave for our staff, relief for disaster-affected customers, and much more which can be found here.

The good stuff
- Free internet to the value of $109 per month
- 20% off our Fetch and Mobile services
- Day to day benefits like flexible working arrangements, paid parental leave, employee assistance program
- Celebrating you With monthly rewards and recognition
- Internal training and resources for you to continue to learn, grow and achieve your career goals
- Yearly allowance for amazing Aussie merch
- Discounts at various retailers and gyms

**Description**:
What your responsibilities will include, but are not limited to:

- Lead goverance on assigned accounts (monthly performace reporting and SLA management, capacity planning, customer documentation)
- Created and presented monthly service performance reports
- Pro-actively build and maintain good working relationships with a wide range of IT and business stakeholders
- Working collaboratively within ABB management teams to project manage design work, extended and/or new services for a client in line with expectations

**Skills and Experiences**:
**What we’re looking for**:

- Proven experience working in an IT operations or service delivery leadership role within a complex organisation that utilises a hybrid mix of technologies and partnership models
- Knowledge of infrastructure solution and operations such as virtual machine management (Hyper-V, ESXi), SD-WAN and other cloud-based services
- Experience with IT service manage processes and systems (Incident, problem, Change, Request etc)
- Ability to balance competing customer, business, and technical demands to ensure agreed deliverables are achieved on time and to expected standards

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