Service Delivery Manager

6 days ago

Brisbane, Australia Mansell Taylor Consulting Pty Ltd Full time

An exciting opportunity has become available to join the one of nation’s fastest growing providers as an IT Service Delivery Manager. This is a great chance to be part of an incredible company that values safety, integrity, innovation, collaboration, and people. This newly created role, encompasses overall coordination and management of all aspects of IT Service Management to ensure service quality to end-users/clients is maintained at high levels.

**Responsibilities include but are not limited to**:

- Establish SLAs for IT support and implementing programs
- Monitor internal and external service partner IT support performance
- Manage and coordinate IT staff, including workload management, task allocation, and professional development
- Ensure IT training and education services are provided to end users
- Maintain up-to-date knowledge of emerging technologies
- Manage risk and impact of change requests

**Skills & Qualifications**:

- Strong experience in IT Service Management and tools
- Knowledge of ITIL framework and methodologies and ITIL certification
- Strong understanding of technical issue resolution workflow and systems
- Excellent communication skills, both written and verbal
- Ability to prioritise work and manage multiple staff and external service delivery partner

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