Housekeeping & Commercial Cleaning Working Supervisor
2 weeks ago
The Housekeeping Manager / Cleaning Supervisor is responsible for overseeing and supporting cleaning operations across a portfolio of sites, ensuring high standards of cleanliness, efficient accommodation turnarounds, and consistent service delivery. This role combines hands-on cleaning duties with regular site inspections and team supervision, requiring a proactive leader who can work across multiple locations, engage and direct cleaning staff, and uphold Realcorp’s standards of operational excellence and client satisfaction. Travel between various locations will be required to oversee and assist with daily cleaning operations (a valid driver's licence and own vehicle are essential).
**Key Responsibilities**
Cleaning Duties:
- Perform routine cleaning tasks, including sweeping, mopping, dusting, vacuuming, and sanitizing areas as required.
- Ensure all cleaning tasks are completed to a high standard in a timely manner.
- Handle and maintain cleaning equipment and materials responsibly.
- Logging completed units and progress against targets in real-time, during accommodation turnarounds.
Quality Control:
- Conduct weekly inspections to ensure cleaning standards are maintained.
- Follow up on issues identified during inspections to ensure they are addressed.
- Ensure compliance with health and safety standards and regulations.
- During accommodation turnarounds, ensure cleaners’ rooms are compliant with equipment storage, cleanliness and SDS sheet visibility.
Team Management
- Manage cleaners for own portfolio, including:
- Onboarding, training, and induction of new staff
- Providing ongoing support, engagement, and morale building
- Ensuring uniform and personal presentation compliance
- Managing HR escalations and performance issues
Accommodation Turnaround
- Coordinate and manage accommodation turnovers, ensuring rooms are cleaned, prepared, and inspected within established deadlines.
- Liaise with Operations team to ensure schedules consistently meet operational requirements.
New Staff Onboarding
- Oversee trial shifts for new staff, ensuring fit for the role and service standards are met
- Train and support new cleaning staff
Key Relationships
- Cleaners and Specialist Cleaning Team
- Clients including Building Managers, Owners Corporations, Office Managers, Facilities Managers
- Internal Management Team
Key Performance Indicators (KPIs): Tailored individual KPI’s are set annually but broadly:
- Client satisfaction and retention
- Timely response and resolution of client issues
- Compliance with inspection schedules and service standards
- Staff retention, engagement, and performance
- Compliance with accommodation turnaround schedules and service standards
**Job Types**: Full-time, Temp to perm
Contract length: 3 months
Pay: $50,000.00 - $65,000.00 per year
Schedule:
- Day shift
- Monday to Friday
Work Authorisation:
- Australia (required)
Work Location: In person
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