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Renewals Manager, Commercial
3 weeks ago
**Join us on our mission to make a better world of work.**
Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.
Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.
**About the Role**:
We are looking for a seasoned and strategic **Renewal Manager (RM)** to lead renewal efforts for complex, high-value accounts. In this role, you will engage with senior C-level stakeholders, manage intricate contract negotiations, and develop tailored renewal strategies. As an RM, you will oversee a commercial-level (100 - 1,000 users) renewal pipeline, mitigate risks, and collaborate with Account Managers to transition upsell opportunities effectively. Your work will directly impact retention and revenue growth in the Commercial/Mid-Market segment.
**Key Responsibilities**:
- **Advanced Strategic Planning**: Develop and execute tailored renewal strategies for high-value accounts, balancing customer needs with business objectives.
- **Pipeline Management**: Strategically manage a comprehensive renewal pipeline, ensuring accurate forecasting and addressing bottlenecks using CRM tools like SFDC.
- **Enhanced Customer Engagement**: Lead high-level communication with C-level stakeholders, resolving complex concerns and influencing decision-making processes.
- **Complex Renewal Management**: Handle multi-year agreements, ensuring accuracy and compliance across CRM systems.
- **Revenue Expansion**: Identify strategic growth opportunities and collaborate with AMs for seamless execution.
**Qualifications**:
- Proven experience managing enterprise-level renewals and achieving retention metrics.
- Advanced negotiation, analytical, and leadership skills.
- Proficiency in CRM tools like SFDC and Vitally.
- Ability to influence and communicate effectively with C-level executives.
We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are:
- Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
- Programs, coaching, and budgets to help you thrive personally and professionally
- Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
- Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
- Team budgets dedicated to team building activities and connection
- Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
- Extended year-end breaks: An extended refresh period at the end of year
- Excellent parental leave and in work support program available from day 1 of joining Culture Amp
- 5 Social Impact Days a year to make a positive impact on the community outside of work
- MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
- Medical insurance coverage for you and your family (Available for US & UK only)
Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place.
We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.
**Please keep reading...
