Contact Centre Agent

1 week ago

Canberra, Australia ANZ Full time

The opportunity:

- Provide support to our frontline merchants in a helpdesk environment within a dynamic and friendly team.
- Thrive in a fast paced and supportive environment.

Your responsibilities include:

- Demonstrate Worldline values in all aspects of your work
- Provide general and technical support to our frontline merchants and follow our documented processes from end to end.
- Independently process requests from our merchants in both transactional and maintenance requests within SLA and quality requirements.
- Maintain new and existing customers in our system
- Collaborate with our internal and external stakeholders to achieve the best resolution and experience for our merchants.
- Actively support the operational implementation of new products and services
- Resolve and follow up on customer issues, escalating to technical support teams as appropriate
- Be flexible in learning new processes an changes within our systems, processes and products.

Skills we need:

- Excellent verbal and written communication
- Call centre and/or customer service experience
- Excellent telephone manner and interpersonal skills
- Ability to follow and adhere to process
- Demonstrated problem solving abilities

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