Contact Centre Agent

1 week ago


Canberra, Australia ANZ Full time

The opportunity:

- Provide support to our frontline merchants in a helpdesk environment within a dynamic and friendly team.
- Thrive in a fast paced and supportive environment.

Your responsibilities include:

- Demonstrate Worldline values in all aspects of your work
- Provide general and technical support to our frontline merchants and follow our documented processes from end to end.
- Independently process requests from our merchants in both transactional and maintenance requests within SLA and quality requirements.
- Maintain new and existing customers in our system
- Collaborate with our internal and external stakeholders to achieve the best resolution and experience for our merchants.
- Actively support the operational implementation of new products and services
- Resolve and follow up on customer issues, escalating to technical support teams as appropriate
- Be flexible in learning new processes an changes within our systems, processes and products.

Skills we need:

- Excellent verbal and written communication
- Call centre and/or customer service experience
- Excellent telephone manner and interpersonal skills
- Ability to follow and adhere to process
- Demonstrated problem solving abilities



  • Canberra, Australia Australian Government Full time

    Canberra, ACT - Ongoing/Non Ongoing (Non-ongoing will be offered for 12 months) - $98,905 - $112,596 + Superannuation **About the Branch**: The Corporate Branch is responsible for delivering enabling services that support the effective and efficient operation of the agency and facilitates the agency’s compliance with legislation, policies and...


  • Canberra, ACT, Australia Australian Government Full time $98,905 - $112,596 per year

    Canberra, ACTOngoing/Non Ongoing (Non-ongoing will be offered for 12 months)$98,905 – $112,596 + SuperannuationAbout the BranchThe Corporate Branch is responsible for delivering enabling services that support the effective and efficient operation of the agency and facilitates the agency's compliance with legislation, policies and guidelines.The branch is...


  • Canberra, Australia PERSOLKELLY Full time

    A fantastic opportunity exists for a focused and energetic self-starter to join our Fyshwick Office as a Contact Centre Operator (Scheduler). **Who are we?** Programmed Facility Management is a leading provider of asset management, facilities maintenance and project management services across a multitude of industries. Working with Programmed Facility...


  • Canberra, Australia Onpoint 365 Full time

    ASAP start - Canberra (Fairbairn) - 6 months from commencement with possible extension - Baseline security Clearance is Preferable **APS4 Contact Centre Officer** - **Baseline clearance or ability to obtain.**: - **Initial 6-month contract with a possible extension available.**: - **Experience working in a call centre/customer service environment is...

  • Guest Service Agent

    1 week ago


    Canberra, Australia BreakFree Capital Tower Full time

    **BreakFree Capital Tower** offers self-contained accommodation central to the CBD of Australia's capital city Canberra, in the Australian Capital Territory. Breathtaking scenic views make Capital Tower one of Canberra's best hotels. Lakeside apartments have views over Lake Burley Griffin and the Parliamentary Triangle. City side, the bustling city centre...

  • Guest Service Agent

    2 days ago


    Canberra, Australia BreakFree Capital Tower Full time

    **BreakFree Capital Tower** offers self-contained accommodation central to the CBD of Australia's capital city Canberra, in the Australian Capital Territory. Breathtaking scenic views make Capital Tower one of Canberra's best hotels. Lakeside apartments have views over Lake Burley Griffin and the Parliamentary Triangle. City side, the bustling city centre...

  • Service Desk Agent

    4 days ago


    Canberra, Australia Datacom Full time

    Your Future at Datacom Develop a meaningful career and thrive in technology! At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones. Your career at Datacom, just like technology, has endless possibilities. Looking to get...

  • Call Centre Agent

    2 weeks ago


    Canberra, n Capital Territory, Australia Manpower Australia Full time $40,000 - $60,000 per year

    Call Centre OperatorWe are hiring up to 4 Call Centre Operators to support the upcoming release of the SMS SenderID Register, a new government initiative.We are seeking proactive and customer-focused individuals to join the Customer Service team. This role is central to delivering high-quality service to the public and supporting the operations of the...


  • Canberra, ACT, Australia NEXTDC Full time $45,000 - $65,000 per year

    Company Description At NEXTDC we are building the heart of Australia & Asia's high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers. NEXTDC is an exciting ASX 100-listed technology...

  • Service Desk Agent

    1 week ago


    Canberra, Australia Unisys Full time

    **What success looks like in this role**: Unisys is one of Canberra’s leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and...