Guest Service Agent

2 weeks ago

Canberra, Australia BreakFree Capital Tower Full time

**BreakFree Capital Tower** offers self-contained accommodation central to the CBD of Australia's capital city Canberra, in the Australian Capital Territory. Breathtaking scenic views make Capital Tower one of Canberra's best hotels. Lakeside apartments have views over Lake Burley Griffin and the Parliamentary Triangle. City side, the bustling city centre lights up the night skies.

Do you go the extra mile to create a memorable guest experiences? Join our motivated and vibrant Front Office Team as a **Casual Guest Service Agent** and build your career with Accor.

**As our next Guest Service Agent, you will**:

- Deliver service excellence, from check in to check out and everywhere in between
- Often be the first point of contact for guests and visitors
- Be responsible for completing a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
- Provide guests and visitors with local information from your vast array of knowledge regarding the neighbourhood attractions and amenities

**What we are looking for**:

- The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
- Strong communication skills and pride in personal presentation
- A passionate person who is able to make both their colleagues and guests smile
- Someone with apparent energy and a positive attitude, that they will bring with them to every single shift
- A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay

**Why work for Accor?**
With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
Take advantage of special team member rates across Australia - from 30% off

**Job Types**: Part-time, Casual
Part-time hours: 24 per week

**Salary**: $21.37 - $35.36 per hour

**Benefits**:

- Employee discount
- Referral program

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Morning shift
- Rotating roster
- Shift work
- Weekend availability

Supplemental pay types:

- Penalty rates

COVID-19 considerations:
Accor's COVID-19 Vaccination Policy applies at designated Accor locations. Breakfree Capital Tower is not currently a location where COVID-19 vaccination is mandated by the Accor COVID-19 Vaccination Policy.

Work Authorisation:

- Australia (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (preferred)

Work Location: One location

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