Service Desk Agent

4 days ago

Canberra, Australia Datacom Full time

Your Future at Datacom
Develop a meaningful career and thrive in technology
At Datacom we’re committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop brand new ones.
Your career at Datacom, just like technology, has endless possibilities. Looking to get into Cyber Security, Cloud, Network or Database engineering? Our Service Desk Agent roles are the first step in unlocking your IT career
About the Role
Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate.

**We’re looking for**:
Someone who wants to be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.
- Self-starters who are motivated to kick-start their careers in technology
- Team players who have excellent interpersonal skills (you’ll be working with people just as much as computers)
- Customer-centric superstars — we pride ourselves on delivering our best work to our customers
- Awesome problem-solvers who have fresh ideas and are willing to give anything a go.

What you'll bring
Problem solving and delivering quality customer service is your forte, and you’re looking for a role that challenges you to think on your feet. You’re comfortable working with customers over the phone and have strong, clear communication skills; both written and verbal.

Due to Federal Government clearance requirements Australian citizen and ability to pass national police check is essential.

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