Aps4 Contact Centre Officer

6 days ago

Canberra, Australia Onpoint 365 Full time

ASAP start - Canberra (Fairbairn)
- 6 months from commencement with possible extension
- Baseline security Clearance is Preferable

**APS4 Contact Centre Officer**
- **Baseline clearance or ability to obtain.**:

- **Initial 6-month contract with a possible extension available.**:

- **Experience working in a call centre/customer service environment is desirable**

**About this role**:

- Refer complex enquiries to relevant regulatory areas within the workplace.
- Use enquiry management technology to manage and log enquiries.
- Assist in identification of hot issues.
- Chair/minute team meetings.
- Contribute to team process improvement projects.
- Attend various meetings with team managers to gain a broader understanding of the work of the workplace.
- Contribute to team goals and broader organizational objectives by undertaking other tasks as required.

**Ideally, you will have**:

- Experience helping others to find solutions, often to complex issues
- An interest in solving problems and hunting out solutions
- Benefits from working collaboratively
- A keen eye for detail and getting the job done right
- Motivation to always be learning new things
- Resilience when helping people
- Good self-care practices
- Positive contributions to a team

**Desirable**:

- Experience working in a call centre/customer service environment is desirable

**How to apply**:
Applications received after submission may be considered for similar roles.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**Reference: 1479156

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