
Commercial Claims Consultant
1 week ago
Join one of Australia's leading insurance organisations
Your new company
Join one of Australia’s largest insurance companies dedicated to providing a first class customer experience. The team are now looking for customer service superstars to join them in assisting customers with their claims on a temporary basis.
The Role
IAG has an exciting permanent opportunity for a Claims Consultant to join the SME and Agri Claims Team. This position would suit someone who thrives in a fast-paced environment and enjoys working with people. The primary purpose of this role is to manage inbound and outbound calls from our new and existing customers by providing exceptional customer service and end to end management of claims.
Key Responsibilities
- Interacting with customers to assess each situation on an individual basis
- Manage inbound calls in a timely and efficient manner
- Managing and resolving issues with customers and if necessary, follow the dispute resolution process
- Researching, analysing and investigating information provided by our customers and supplier network to validate and assess property insurance claims.
- Ensure clear and concise records are to be kept of ever interaction with our customers.
Skills & Experience
- Excellent communications abilities
- Experience in phone based or insurance roles is highly desired
- Ability to provide exceptional customer service
- Experience in contact centre roles preferable
- Ability to work collaboratively in a team environment
What you'll get in return
You will be provided with full time classroom training and ongoing support from a close knit team.
What you need to do now
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
**LHS 297508** #2716824
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