Claims Consultant

2 weeks ago

Melbourne, Australia The Andersen Partnership Full time

Our client, a leading specialty insurance underwriting agency that provides innovative and tailored insurance solutions to clients in Australia, with a focus on excellence and a commitment to delivering outstanding service are looking for an experienced Claims Consultant to join their commercial team in Melbourne.

As a Claims Consultant, you will be responsible for:

- Provide exceptional claims service to brokers and clients, including handling of strata and commercial claims.
- System processing of claims and maintaining claim records (Experience using CBS and OfficeTech would be preferred).
- Validate and determine new claims coverage.
- Assist clients and brokers with claims inquiries, including assistance with interpreting policy wordings.
- Proactively monitor claim status using diary follow-up.
- Appoint assessors as required in accordance with guidelines.
- Prepare denial letters and IDR submissions as required.
- At least 3 years’ experience managing (primarily) Residential and
Commercial Strata, Commercial property, ISR and Business package
product claims.
residential policy wordings.
- Experience in managing claims including making claims decisions.
- Tier 2 minimum, Tier 1 would be preferred.

In return, our client offers a range of perks including opportunities to grow and develop your career, and a hybrid work environment that promotes work-life balance.

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