Outbound Collections Officer

1 day ago

Melbourne Western Suburbs, Australia Hudson Australia Full time

Hudson are seeking expressions of interest for Outbound Contact Centre Operator in Geelong. Full time hours in Government for a 4 month assignment with real potential to extend.
- VPS structure, $44 per hour
- State Government
- 2-3 days in office based in Geelong. WFH flexibility for other days
- 8:00am - 4:00pm Monday to Friday
- 4 month assignment with possibility of extension
- No gov experience required
- Triple vaccination required

Hudson are seeking expressions of interest for Outbound Contact Centre Operator in Geelong. Full time hours in Government for a 4 month assignment with real potential to extend.
- VPS structure, $44 per hour
- State Government
- 2-3 days in office based in Geelong. WFH flexibility for other days
- 8:00am - 4:00pm Monday to Friday
- 4 month assignment with possibility of extension
- No gov experience required
- Triple vaccination required

**Indicative key duties may include**:

- Conduct contact centre operations with a focus on achieving excellent & personalised service, the highest level of courtesy and professionalism whilst meeting service standards and business key performance indicators
- Provide a high level of customer service to all our customers as a multi skilled consultant in an efficient & specialised manner focusing on first point contact resolution
- Manage & take responsibility for customer complaints remaining calm & controlled under pressure. Communicate and provide accurate information to customer clearly and effectively
- Adhere to privacy guidelines
- Process allocated correspondence via different channels within set time frame
- Value working in a team where consultants share and learn from each other in an environment where open and honest feedback is given peer to peer.
- Demonstrate an ability to adapt to a dynamic and changing environment where new customer challenges lead to new ways of acting and thinking

**About You**:

- Experience in inbound/outbound contact centres or a challenging customer service environment
- Experience in handling complex enquiries in a multi channelled environment would be advantageous
- Previous experience working in a utility advantageous
- Self-motivated and results focussed with high level of attention to detail and a strong sense of urgency, where required
- Proven ability to communicate and acknowledge customers concerns by listening and empathising with customer where appropriate
- Professional phone etiquette to provide the customer with a positive first impression

If you are an Collections Officer with proven experience who prides yourself on your high degree of accuracy, organisational and time management skills and your ability to work independently with mínimal supervision, please register or update your information with Hudson so that we can proactively work for you.

These roles are an immediate start for a 4 month assignment.

Like to know more?

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