Facilitator Team Leader

**Req ID**: 78318
**Department**: C&TD Learning
**Division**: Talent & Culture
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Facilitator Team Lead in our Team, you will be providing support, development, and leadership to our team of facilitators in the delivery of ANZ Academy programs.
The ANZ Academy is an enterprise-wide learning program with a vision to deliver impactful and consistent capability development offerings at scale, designed to build knowledge, skills and confidence aligned to our critical capability areas of focus at ANZ. ANZ Academy offers a broad suite of learning experiences across our critical capability areas:
Professional skills
Data and digital fundamentals
Banking fundamentals
Overarching focus areas for this role include day-to-day management and development of the facilitation team (including scheduling and capacity management), leadership of the Train-the-Trainer program, ownership of an Enterprise-wide facilitator community of practice. This role also contributes to stakeholder management, and program design and iteration.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent
**Role Location**: 833 Collins Street, Docklands VIC 3008
**Work Hours**: Full-time, 40hrs/week
What will your day look like?
**Your key responsibilities will include**:
Facilitator Development and support, including people leadership, hire and onboarding of new facilitators.
Design and implementation of Train-the-Trainer processes and programs.
Implementation of continuous feedback programs for facilitators to enhance performance.
Capacity planning and scheduling - collaborating with ANZ Academy Program Lead, Operations Manager and Relationship Manager to provide input into class scheduling and confirmation of facilitation requirements. This may also include assisting with learner communications.
Supporting ANZ Academy Program Lead to consult with key business stakeholders to ensure an appropriate balance of facilitation demand/supply balancing Enterprise and Divisional needs.
Plan, build and manage the ANZ facilitator community of practice.
Learning design support as required, program administration support as required.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Bachelor degree in either Human Resources, Organisational Development, Psychology or Education or the equivalent in significant relevant business experience.
Highly rated facilitation skills in delivering leadership and professional skills learning in large size corporate organisations, in both face-to-face and virtual environments
Utilisation of virtual facilitation tools such as Microsoft Teams, online tools such as Ideaboardz, breakout rooms and whiteboards.
Proven experience in a leadership role within a training or learning and development environment.
Strong project management, commercial acumen, critical thinking and consulting skills..
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
22/10/2024, 11.59pm, (Melbourne Australia)