Administrative Assistant

Division: Financial Performance and Investments
- Location: Parramatta, NSW, AU, 2150
- Req ID: 74165
- Temporary full-time vacancy to 31 December 2025. 35 hours per week.
- Location: Parramatta. Flexible and hybrid working options available.
- Clerk Grade: 1/2. Base salary $73,522 p.a. to $79,931 p.a. plus superannuation and annual leave loading.

**About us**

At NSW Trustee and Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

**Our commitment to diversity**

**About the team**

The Financial Performance and Investments division provides a full range of financial services including budgeting, procurement, customer accounts and investment management services.

**About the role**

As an Administration Support Officer, you will be the go-to person for handling administration service inquiries from customers and stakeholders, providing timely and effective information and referral services. Your role will include:

- **Serving as a point of contact**: Handling administration service inquiries from customers and stakeholders to provide timely and effective information and referral services.
- **Demonstrating high performance**: Adhering to NSW Trustee and Guardian's Customer Excellence Principles, values, and behaviours.
- **Performing various administrative support tasks**: Including word processing, data entry, preparing correspondence and meeting documents, maintaining electronic and physical records, and supporting meetings and events.
- **Undertaking routine administrative tasks**: Performing activities in accordance with relevant policies, practices, and standards.
- **Supporting projects and research**: Assisting the Property Services and Property Rectification project team with their initiatives.

For more information about the position, view the role description.

**About you**
- **Demonstrate strong communication skills**: You are capable of collaborating with a diverse group of stakeholders.
- **Demonstrate excellent time management**: You manage competing administrative priorities efficiently and can manage your time well.
- **Are a team player**: You thrive in a collaborative setting and you are eager to contribute to the success of the team.
- **Technologically-**savvy** - You possess solid experience with the MS Office suite and quickly adapt to new technologies.
- **Customer and task focussed**:

- You tackle new tasks efficiently with a focus on providing a positive customer experience.

Sound like you? We would love to hear from you

**Essential requirements**
- Ability to work from the Parramatta Office a minimum of three-days per week.

**What we offer**

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

- work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
- various leave options (recreation, parental, and flex leave of up to 24 days per year)
- career development including study leave and acting opportunities
- access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.

**How to apply**
- submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability
- answer the following targeted questions (maximum two pages):

- Describe your experience providing administrative support in a professional environment. How did you manage competing priorities and ensure tasks were completed efficiently? Can you provide an example of a time when you went above and beyond to ensure a customer received exceptional service? What steps did you take, and what was the outcome?**Closing date**

**Applications close 11:59pm, Wednesday 7 May 2025.**

**Please note**:

- A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.