Customer Service Consultant
5 days ago
At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Our people are passionate, dedicated, adaptable and not afraid to have a bit of fun. If you're looking for a diverse team driven by strong, approachable leaders in a fun and dynamic environment, we can't wait to hear from you.
**Job Description**:
In this role, you will work alongside a small team to deliver world-class service to customers in an accurate & timely manner, with a strong focus on providing a fantastic customer experience.
We’re looking to take on multiple recruits to take our service to the next level. On a daily basis, you will be speaking with customers, account managers, warehouse managers, and business owners in a diverse and ever-changing role.
What you’ll be doing:
- Providing high-level customer service to both the general public and businesses-
- Placing orders, tracking orders, and handling exchanges and customer complaints- Liaising with internal departments to solve customer issues
What you need to know:
- Melbourne CBD - Hybrid mix of WFH and office after training- Full-time 12-month contract (with the opportunity to extend)- Monday - Friday on a rotating roster between 8am-8pm- 4 weeks paid training
Culture & Benefits:
- Represent a powerhouse in Australian workwear- Room for growth & development- Great reward and recognition programs- Defined pathways to leadership positions- Easy access to all forms of public transport- A fun and friendly “family” environment with regular RR events- A supportive working environment with great training & mentorship- A tight-knit & fun-loving team awaits you
What you’ll need:
- Be a clear and concise communicator both written & verbally- Tech savvy & not afraid to learn new systems- Great time management skills with a desire to work hard- Problem-solving skills along with an ability to multitask multiple enquiries- Previous customer service experience within a contact centre is desirable but not essential
WFH Requirements- Windows 10 PC and Monitor/Laptop with an i5 processor and 8GB of RAM or equivalent- Anti-virus installed and Windows defender switched- Reliable internet connection - no tethering or hotspot- Headset with a microphone.- NOTE: Apple Mac computers are not suitable due to system compatibility.
-
Customer Service Consultant
2 weeks ago
Melbourne City Centre, Australia HAYS Full timeFully Work From Home / Full time / Permanent / Finance industry / $63,809 Packaged - Your new company Hays is proud to partner with one of Australia’s leading member-owned health funds in the search for new Customer Solutions Consultants. For over 180 years, this Melbourne-based health fund has been assisting members in achieving real wellbeing, something...
-
Customer Service Consultant
1 week ago
Melbourne City Centre, Australia Bank Australia Full timePosted: 30/06/2025 Closing Date: 28/07/2025 Job Type: Permanent - Full Time Location: Melbourne CBD Job Category: Banking and Financial Services Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the...
-
Customer Service Consultant
5 days ago
Melbourne City Centre, Australia Bank Australia Full timePosted: 03/07/2025 Closing Date: 31/07/2025 Job Type: Contract Location: Melbourne CBD Job Category: Banking and Financial Services Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong...
-
Eoi Customer Service Consultant
18 hours ago
Melbourne City Centre, Australia HAYS Full timeExpression of interest for customer service positions within the banking sector **Your new company** Multiple Customer Service Consultant positions are now available working for a large, well-known organisation to join their rapidly growing team. You will be required to work full-time hours between 8am to 8pm, Monday to Friday and some Saturdays. The...
-
Customer Service/pricing Consultant
5 days ago
Melbourne City Centre, Australia HAYS Full timeCustomer Service/Pricing Consultant **Your new company** Since its establishment in Italy nearly thirty years ago, this logistic based company has maintained a consistent approach that has become the foundation of their Australia footprint, being a leading provider of transport solutions. This philosophy extends across cutting-edge warehousing facilities...
-
Relief Customer Service Consultant
18 hours ago
Melbourne City Centre, Australia Bank Australia Full timePosted: 04/08/2025 Closing Date: 28/08/2025 Job Type: Permanent - Full Time Location: Melbourne CBD Job Category: Banking and Financial Services Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the...
-
Relief Customer Service Consultant
7 days ago
Melbourne City Centre, Australia Bank Australia Full timePosted: 06/05/2025 Closing Date: 06/06/2025 Job Type: Permanent - Full Time Location: Melbourne CBD Job Category: Banking and Financial Services Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a...
-
Customer Service Consultant
2 weeks ago
Melbourne City Centre, Australia HAYS Full timeEXPRESSION OF INTEREST | Customer Service & Sales Customer Service & Sales Positions Available | Melbourne CBD & Suburbs | Are you a motivated and results driven individual with a passion for sales and customer service? Do you have exceptional communication skills and a passion for creating a positive customer experience? Want to try something new? At...
-
Customer Service Consultant
4 days ago
Melbourne City Centre, Australia Bank Australia Full timePosted: 11/04/2025 Closing Date: 25/04/2025 Job Type: Permanent - Full Time Location: Melbourne CBD Job Category: Banking and Financial Services Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a...
-
Credit Services Consultant
6 days ago
Melbourne City Centre, Australia HAYS Full timePermanent Credit opportunity with flexible working arrangement at one of Australia's largest insures **Your new company** Fantastic permanent full-time opportunity for a Credit Services Consultant to join one of Australia’s largest insurance organisations, well known for their reputable brand. Priding themselves on their delivery of first-class customer...
