Customer Service Consultant
5 days ago
Posted: 03/07/2025
Closing Date: 31/07/2025
Job Type: Contract
Location: Melbourne CBD
Job Category: Banking and Financial Services
Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.
We currently have a Fixed Term, Full-Time opportunity for a Customer Service Consultant to work in our Melbourne CBD branch. The successful applicant will be self-motivated, have excellent communication and interpersonal skills and enjoy working in a team environment.
**Why join us**
- We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
- As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
- Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
- We offer flexible working options, competitive salary and 13% super.
- Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
- We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
- We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
- We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
- We care for a conservation reserve - where we work with key partner organisations to protect threatened species and involve staff in conservation.
**What you will be doing**
- Providing exceptional customer service to meet the banking requirements of our customers both face to face and over the phone
- Assisting in the development of long term mutually rewarding relationships between our bank and its customers through various in branch transactions including but not limited to cash deposit and withdrawals, educating our customers on the benefits of online banking, using the Bank Australia APP, assisting in opening business accounts
- Identifying opportunities to market our range of financial products and services through continuous education and interaction with our customers both new and existing
- Promoting Bank Australia in a positive and professional way in our social, environmental and sustainability strategies through various volunteer programs and opportunities
- Positively contributing to the success of the branch and the branch team as a whole.
**What you will bring**
- A track record in excellent customer service
- Confidence in building strong relationships with customers
- Well-developed written, verbal and interpersonal skills
- The ability to determine priorities and work effectively under pressure
- FSRA Tier 2 accreditation preferred
- Previous customer service/sales experience is essential
- Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.
-
Customer Service Consultant
2 weeks ago
Melbourne City Centre, Australia HAYS Full timeFully Work From Home / Full time / Permanent / Finance industry / $63,809 Packaged - Your new company Hays is proud to partner with one of Australia’s leading member-owned health funds in the search for new Customer Solutions Consultants. For over 180 years, this Melbourne-based health fund has been assisting members in achieving real wellbeing, something...
-
Customer Service Consultant
1 week ago
Melbourne City Centre, Australia Bank Australia Full timePosted: 30/06/2025 Closing Date: 28/07/2025 Job Type: Permanent - Full Time Location: Melbourne CBD Job Category: Banking and Financial Services Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the...
-
Eoi Customer Service Consultant
1 day ago
Melbourne City Centre, Australia HAYS Full timeExpression of interest for customer service positions within the banking sector **Your new company** Multiple Customer Service Consultant positions are now available working for a large, well-known organisation to join their rapidly growing team. You will be required to work full-time hours between 8am to 8pm, Monday to Friday and some Saturdays. The...
-
Customer Service/pricing Consultant
5 days ago
Melbourne City Centre, Australia HAYS Full timeCustomer Service/Pricing Consultant **Your new company** Since its establishment in Italy nearly thirty years ago, this logistic based company has maintained a consistent approach that has become the foundation of their Australia footprint, being a leading provider of transport solutions. This philosophy extends across cutting-edge warehousing facilities...
-
Relief Customer Service Consultant
1 day ago
Melbourne City Centre, Australia Bank Australia Full timePosted: 04/08/2025 Closing Date: 28/08/2025 Job Type: Permanent - Full Time Location: Melbourne CBD Job Category: Banking and Financial Services Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the...
-
Relief Customer Service Consultant
7 days ago
Melbourne City Centre, Australia Bank Australia Full timePosted: 06/05/2025 Closing Date: 06/06/2025 Job Type: Permanent - Full Time Location: Melbourne CBD Job Category: Banking and Financial Services Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a...
-
Customer Service Consultant
2 weeks ago
Melbourne City Centre, Australia HAYS Full timeEXPRESSION OF INTEREST | Customer Service & Sales Customer Service & Sales Positions Available | Melbourne CBD & Suburbs | Are you a motivated and results driven individual with a passion for sales and customer service? Do you have exceptional communication skills and a passion for creating a positive customer experience? Want to try something new? At...
-
Customer Service Consultant
5 days ago
Melbourne City Centre, Australia Probe CX Full timeAt Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...
-
Customer Service Consultant
4 days ago
Melbourne City Centre, Australia Bank Australia Full timePosted: 11/04/2025 Closing Date: 25/04/2025 Job Type: Permanent - Full Time Location: Melbourne CBD Job Category: Banking and Financial Services Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a...
-
Credit Services Consultant
6 days ago
Melbourne City Centre, Australia HAYS Full timePermanent Credit opportunity with flexible working arrangement at one of Australia's largest insures **Your new company** Fantastic permanent full-time opportunity for a Credit Services Consultant to join one of Australia’s largest insurance organisations, well known for their reputable brand. Priding themselves on their delivery of first-class customer...
