Applications Support Analyst

3 days ago

Adelaide Region SA, Australia Programmed Full time

PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent.

PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent.
- Has to be a Permanent Resident or Citizen

Our Client is a national, not-for-profit community-based organisation with vast experience providing employment and disability support services across Australia. They advocate for an inclusive and diverse workforce and support equal employment and learning opportunities for all Australians.

Their combined offering is one of the most extensive not-for-profit recruitment, training and employment services in Australia, employing 480 staff nationally.

**Objectives of the role**:
The position will work closely with a range of internal stakeholders, ICT teams, business leaders and external partners to develop and manage the design, planning, implementation, and operation of end-to-end integrated system solutions.

The Applications Support Analyst will assist the Business Intelligence & Systems Manager in providing technical and business solutions to ensure a high standard of system performance, functionality, and reliability to support business operations and effectively deliver of programs and to continuously improve internal user and external customer experience.

**Responsibilities of this role will include**:

- Diagnosing and responding to support and service requests in a timely and effective manner
- Managing the testing and deployment of system updates, service requests and system changes
- Liaising with internal and external stakeholders in understanding business requirements and provide expert advice, recommend, design, and implement systems and technology solutions to support improved business processes
- Proposing and, in some cases, implementing solutions in a collaborative team setting, backed by compelling analysis
- Designing and developing reports and dashboards using various software solutions
- Assisting the design, implementation, operation and continuous improvement of system integration, data repository and ETL

**Knowledge**:

- Knowledge of Labour Hire, Disability Employment Services, Allied Health and NDIS service provision.
- Experience working with CRM's, Salesforce highly regarded.
- Experience in project management methodologies.
- Experience with data visualisation tools such as Power BI.

**Who are we**

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**So it's over to you. If you would like to join our team, please APPLY now.**

**To learn more about working with PERSOLKELLY, we encourage you to visit our website.

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