Vip Customer Liaison Officer

2 weeks ago


St Johns Park, Australia St. Johns Park Bowling Club Full time

At St Johns Park Bowling Club we pride ourselves on providing all our guests and patrons exceptional customer service, therefore we are looking for a VIP Customer Liaison to join our team in a permanent part time capacity. This role will require some one who is able to engage and build rapport with a diverse range of customers as well as provide critical administrative feedback on memberships and gaming.

**Duties and responsibilities**:

- Welcoming our VIP customers into the premises and dealing with any of their enquiries
- Maintain the loyalty program information including points, tiering levels and membership’s reports.
- Seeking customer feedback on our current services and offerings
- Weekly checking of members cheques for discrepancies
- Investigate any complaints or grievances associated with the loyalty program
- Assist other staff as required to ensure the smooth running of the gaming floor
- Maintain the members database and make any amendments on a monthly basis
- Invoice reconciliations
- Exceptional customer service and relationship building skills
- Conflict resolution
- Immaculate presentation and grooming
- Gaming experience preferred
- Flexible availability
- RSA/RCG

**What we offer you**:

- $200 towards your healthy lifestyle*
- $300 towards childcare fees per year*
- Above-award pay rates
- Full uniform provided
- Learning and development opportunities
- On-site parking

**Job Type**: Part-time

**Benefits**:

- Childcare assistance
- Employee discount
- Employee mentoring program
- Free drinks
- Referral program

Schedule:

- Rotating roster
- Weekend availability

Ability to commute/relocate:

- St Johns Park, NSW 2176: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Have you received the double dose COVID-19 Vaccination? or do you have a medical exemption?



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