Client Liaison Officer

2 weeks ago

Macquarie Park, Australia Epson Full time

Epson is a global leader in imaging technologies_

We work in harmony with our environment and communities to make things that improve the way we all live and work.

**About the Company**

At Epson Australia, we believe in openness, team spirit and respect. We focus on what's important. We are a business that looks after our people and are proud of our ambition, and our successes.

We take our environment and sustainability seriously, and we're committed to helping everyone who works here be the best they can be. Our brand is global; however, we've managed to create a unique family culture that feels local and gives you the support you need to find your own way.

**About the Role**

Epson Australia are looking for a Client Liaison Officer to assist the Document Solutions team. The role involves:

- Coordinate incoming direct sales from paperwork to installation
- Liaise with Service Coordinators and Sales Representatives on all current and potential deals to ensure stock and resources are available
- Manage and assess all incoming paperwork and customer enquires before passing onto relevant departments for actioning
- Maintain all records in Salesforce, ensuring they are accurate and kept up to date at all times (such as contact and address changes)
- Coordinate with Service Department and Pre-Sales Engineers on customer webform submissions, software capabilities and ways to improve customer experience during the paperwork stages
- Set up Channel Epson and SAP customer accounts (and subsequent delivery site accounts)
- Supporting Document Solutions Product Manager with stock allocations, seed stock, loan units, order quotations and showroom
- Coordinate with external stakeholders regarding financing sale contracts & settlements, courier transportation and direct debit billing
- Identify ways to improve efficiencies and mitigate potential risk with various department collaborations.

**About You**
- Ability to work solo, collaboratively or as a team support
- Conflict management and negotiation skills
- Analysis, organisational and problem solving skills
- Attention to detail with ensuring all essentials are collected
- Friendly customer service with can-do attitude
- Microsoft Suite (Excel, Word, PowerPoint)
- Salesforce competence (or experience in other CRM platforms)
- SAP experience (or experience in other ERP platforms)

**How to Apply**

For over 50 years Epson has been a global technology company and an innovator known for creating many world firsts in printing, projection, robotics, wearables and more.

At the heart of our success are our people who have helped us to become a highly-respected brand with many market-leading products in a wide variety of industries through a strong focus on our core values and reputation.

Our company culture values our staff and is based on sustainable development. Epson truly takes care of our people and encourages growth of personal and professional goals. Join our team to play your part in the next chapter of the Epson success story

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