Aps6 Case Management Officer

2 weeks ago

Canberra, Australia Chandler Macleod Full time

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage an APS6 Case Management Officer on a contract for 12 months.

Duties & Responsibilities:

- Undertaking case management of complex AAT matters and analysing to develop options for early resolution.
- Obtaining necessary information and advice to effectively resolve AAT matters.
- Attending Case Conferences, Conciliations and Hearings conducted by the AAT.
- Preparing documents detailing resolution options and outcomes at Case Management meetings.
- Assessing and responding to priorities and risks, including risk to the participant, Scheme sustainability and the agency.
- Preparing and maintaining electronic record keeping, including evidence supporting decision-making processes and justifying conclusions reached during the case management process.
Capabilities of the role:
Adaptability
Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
Building Customer Loyalty
Meeting and exceeding internal or external customer expectations while cultivating relationships that secure commitment and trust.
Building Talent
Planning and supporting the development of individuals' knowledge, skills, and abilities so that they can fulfill current or future job responsibilities more effectively.
Planning and Organising
Establishing an action plan for self and others to complete work efficiently and on time by setting priorities, establishing timelines, and leveraging resources.
Coaching
Engaging an individual in developing and committing to an action plan that targets specific behaviours, skills, or knowledge needed to ensure performance improvement or prepare for success in new responsibilities.
Technical / Professional Knowledge or Skill
Having achieved a satisfactory level of technical, functional, and/or professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise; leveraging expert knowledge to accomplish results.
Managing Relationships
Meeting the personal needs of individuals to build trust, encourage two-way communication, and strengthen relationships.
Work Standards
Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
Energy
Consistently maintaining high levels of activity or productivity; operating with vigour, effectiveness, and determination over extended periods of time.

Mandatory Requirements:

- Applicants must be Australian citizens.

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