Aps6 Complaints Officer

20 hours ago


Canberra, Australia Chandler Macleod Full time

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage an APS6 Complaints Officer on a contract for 12 months.

**About the role**:
The APS6 Complaints Officer is accountable under limited direction to undertake complex work that is guided by legislation, policies, procedures, standards, methodologies, and precedents.

The position is a team leadership position within the agency and will have delegated authority and responsibility to resolve issues and risks across a range of activities. It will provide the leadership, control, planning, resource management, performance management and decision making for the Team Membership within the positions assigned Work Area.

Responsibilities may include but are not limited to:

- Developing guidance materials and support processes to assist team members and other Agency business areas in dealing with complaints.
- Leading and supporting team members to effectively manage complaints within expected timeframes.
- Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
- Managing escalated complaints and ensuring strict deadlines are met.
- Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
- Managing correspondence, briefing and reporting functions for the Complaints Team.
- Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch's strategic objectives.

**Mandatory Requirements**:

- Applicants must be Australian Citizens



  • Canberra, Australia Hudson AU Full time

    Senior Complaints Officer – APS6 Location: Adelaide, Perth, Brisbane, Melbourne, Hobart, Sydney, Canberra. Employment type: Ongoing/non-ongoing. Full time or part time. Affirmative Measures – Indigenous. Are you passionate about making a tangible difference in the lives of older Australians? Do you have a strong focus on customer outcomes and the...


  • Canberra, Australia Talent International Full time

    australia australian capital territory contract au$55 - au$60 per hour + super- **Contract Term: 12 Months plus possible extension.**: - **Hourly Rate: $55.24 - $60.26 per hour excluding Superannuation.**: - **Deakin Office - Hybrid working option (Maximum 2 days working from home)** **About the Role**: The Internal Reviews and Complaints Branch is the...


  • Canberra, Australia HAYS Full time

    You must be an **Australian citizen** to work for the **Federal Government of Australia.** You must have, or be able to attain, a minimum **Baseline Security Clearance.** **Your new company** A Federal Government Agency based in Canberra. **Your new role** Your new team needs a permanent APS6 Procurement Officer who has extensive experience working...


  • Canberra, Australia HAYS Full time

    APS6 opportunity in Federal Government **Your new company** This large Federal Government department are looking to engage with a APS6 Finance officer **Your new role** Based in the city you will be working within a small team that sits within treasury. Accounts payable, accounts receivable, draw downs, CBMS receipts, journals, bank reconciliations and...


  • Canberra, Australia HAYS Full time

    Are you an experienced APS6 Finance Officer seeking you next opportunity within the Federal Government. **APS6 Finance Officer** **Your new company** Working in a large department that works toward supporting a better life for many Australians. **Your new role** You will be required to work within a forever developing area within the Federal Government in...


  • Canberra, Australia Hudson Australia Full time

    City location. APS6 Program Officer. Non-ongoing or S26 transfer. You will build relationships with Commonwealth and Local Council whilst working with a friendly team by your side! If you want to know more, please call Amanda Cox 0412 952 766. **APS6 Program Officer** Fantastic non-ongoing or S26 opportunity within a very unique and interesting...

  • aps6 policy officer

    2 weeks ago


    canberra, Australia Randstad Full time

    APS6 Policy Officer Are you a strategic and analytical professional with a passion for public policy? We are looking for a dedicated Policy and Reform Officer to join one of our clients' dedicated team. This is a chance to play a key role in the design and implementation of regulatory policy and reform, contributing to meaningful outcomes for the...


  • Canberra, Australia HAYS Full time

    APS6 Program Officer Position. 6 month contract in Federal Government. Support Government Agenda **Your new company** T his Government Department is working at the forefront of delivering a high level of policies and programs to the public contributing to their health and well-being. Currently they have a need for high performing APS6 program officer to...

  • Complaints Officer

    1 week ago


    Canberra, Australia Hudson Australia Full time

    APS5 Complaint Officer roles Locations - Canberra, Sydney, Brisbane and Melbourne 6 month contracts with the view to extend $55 per hour + super About the role - Assessing and monitoring complaints and other regulatory intelligence - Managing a caseload of complaints in connection with the provision of supports and services - Identifying and providing...

  • Aps6

    3 days ago


    Canberra, Australia Hudson Australia Full time

    This pay rate is inclusive of mandatory 25% casual loading We are recruiting a **Senior Policy Officer** to support a high-performing team on several key policy projects. In this role, you'll engage with internal and external stakeholders, organise meetings and draft critical briefings for senior executives and the Minister. This is a fantastic opportunity...