Junior Field Technical Support Representative

2 weeks ago

Macquarie Park, Australia DXC Technology Full time

We are seeking a Field Technical Support Representative to work with one of our clients in Sydney on a full-time basis.

**_ Responsibilities:_**
- Ensure high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
- Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
- Provide software service, pre
- sales, post-sales or service delivery support.
- For Mission Critical Customers, provide proactive and some reactive services.
- Monitor operation performance and work on corrective action plans (if needed).
- Provide input about Customers business and industry trend information into Account Support Plan.

**_ It is expected that you will possess the following_**
- This role will suit a recent graduate or someone early in their career.
- Minimum technical qualification with 0-2+ years of working experience in related fields
- Demonstrated strong knowledge of O/S, Microsoft Windows and networking.
- Demonstrate excellent communication, and presentation skills, with both verbal and written presentation.
- Prevent unplanned outages or data loss by proactively escalating issues.
- Superior Customer relationship building skills that help move from transactional relationship to long-term relationship activities with Customer.
- Ability to perform while under extremely high
- pressure situations.
- Demonstrate skills in management, planning, problem solving, innovation, analysis, communication and negotiation.
- Ability to communicate business value.
- Develop basic knowledge of change management process and tools.
- Good teamwork with peers and company personnel
- Develop and align to ITIL best standards and practices.

**DXC Benefits**:
Embrace flexible Working Arrangement and support a combination of working at home and in the office

We set ourselves apart to achieve our vision by delivering powerful next-generation IT services and solutions

Access to professional learning and development programs

Highly engaged and supportive team/working environment

DXC is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment for all employees

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