Lead Technical Specialist

2 weeks ago

Macquarie Park, Australia Optus Full time

**Lead Technical Specialist**:
**Date**:13 Dec 2024

**Location**: Macquarie Park, Australia

**Company**:Singtel Group

At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians.

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

**The day to day**
- Provide Tier 3 technical support for access core platforms and services.
- Manage vendor relationships, particularly concerning faults and integration deliverables.
- Offer technical leadership to junior engineers, operations, and business stakeholders.
- Act as a second-in-charge to the manager during their absence.
- Perform software and hardware upgrades, testing, and integration.
- Develop accurate engineering network design and testing documentation.
- Maintain test environments at production levels.
- Ensure best practices and supported software configurations are in used to reduce downtime.
- Monitor and analyse network performance metrics, providing optimisation recommendations.

**Why you are our next Lead Technical Specialist**
- Years of experience in telecommunications, with extensive technical experience in areas such as 4G and 5G Mobile Network Technologies, TCP/IP, BGP, OSPF, Carrier Ethernet and more.
- Extensive experience in a telecommunications operations group responsible for Tier 2 fault diagnoses and troubleshooting.
- Experience in testing/proof of concept, internetworking design, and large-scale network environments.
- Ability to Design and develop products, services, and solutions to optimise the customer experience.
- Experience in liaising with middle and senior management.

**What’s in it for you?**
- 3 days in the office, 2 days remote - with flexible hours to suit
- Inclusive paid parental leave, up to 14 weeks for the primary care giver
- All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
- Own your own growth by accessing an extensive online and facilitator led learning catalogue - even earn a MBA micro-credential via OptusU (University)
- Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
- Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
- Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes

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