Field Support Technician

3 days ago

Macquarie Park, Australia DXC Technology Full time

**Job Description**:
DXC Technology is looking for an IT junior looking to kick start their career in IT. You will gain extensive on-the-job experience working in a fast-paced customer environment to deliver modern troubleshooting solutions. We are looking for someone with a strong background in customer service and a can-do attitude to join our growing team.

**What you will be doing**:

- Providing troubleshooting support in a Techbar/ walk up centre scenario, providing on-the-spot solutions for a variety of hardware related issues for clients
- Stock room management including auditing of all devices.
- Refresh of old devices swapped with new devices on site.
- Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts.
- Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
- Assist with storing deliveries and equipment
- Provide support to clients and staff in diagnosis and resolution of AV-related problems
- Ensure appropriate paperwork flow and work assignment

**What you will bring**:

- Ability to configure, evaluate, upgrade, repair, test and troubleshoot quickly under pressure
- Strong attention to detail and accuracy
- Customer-first attitude
- Ability to multitask
- Excellent verbal and written skills
- Ability to function in a fast-paced deadline-oriented environment
- Independent, self-motivated worker
- Excellent time management skills
- Ability to perform while under high-pressure situations.
- Good teamwork with peers and company personnel.
- Build great working relationships among colleagues and customers based on our customer Service Level Agreements (SLAs). When issues come up, your job is to respond them by either handling them, or by pulling in the proper associate, team member, or manager who can.
- Working knowledge of Microsoft 365, Microsoft Teams is preferred

**People Describe You As**:

- A fantastic communicator who does everything in your power to meet customers’ needs—someone who follows up to make sure you did the work right.
- A stickler for record-keeping. Which comes in handy when you’re asked to log all customer calls and activity,
- Someone looking to tackle an intense but rewarding role.
- An eager learner. Excited to expand knowledge and gain experience working with and supporting the latest technologies.

**Preferred Education and Experience**:

- Working experience supporting customers’ PC environments with an interest in learning more
- Relevant Vocation/ Diploma/ Associate Degree or relevant work experience is preferred
- Basic troubleshooting skills for PC software functions is advantageous.
- PC software functions
- Networking interfaces
- Windows, Office, Microsoft Teams/Skype for Business experience

**All applicants must be**:
**Australian Citizens or Australian Permanent Residents**

**Flexible to travel to other locations in the area if required

  • Onsite Field Support Technician

    2 weeks ago

    Macquarie Park, Australia DXC Technology Full time

    DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. We are looking for **Field Support Technicians to provide onsite support.*** **NOTE: You must have**: - Australian Citizenship - Current driving license as some offsite support required in Sydney area - No work...

  • Apprentice Field Technician

    2 weeks ago

    Macquarie Park, Australia Convergint Full time

    Convergint is looking for a full-time, enthusiastic, results driven and customer service-oriented Apprentice Security Technician to join our amazing culture. **Convergint - Who We Are** With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving...

  • Field Service Technician

    2 weeks ago

    Macquarie Park, Australia BD Full time

    **Job Description Summary**: The Field Service Technician role is to support our NSW based customers involving commissioning, fault diagnosis, repair and maintenance of BD PYXIS. This role will be required to support few servicing in Queensland and Canberra. **Primary Responsibilities**: - Ensuring that systems and maintenance schedules in designated area...

  • Field Technician

    1 day ago

    Regency Park, Australia Ventia Pty Limited Full time

    **About the role** Ventia's Telecommunications team are seeking a Field Technician to join their team based in South Australia. The Field technician is responsible for safely undertaking all field related installations, moves, additions, changes, maintenance, and repair support for the SAGRN network and related sub-components. You’ll be supporting the...

  • Field Service Technician

    1 week ago

    Regents Park, Australia JLG Industries Inc Australia Branch Full time

    About JLG, an Oshkosh company JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities...

  • Field Service Technician

    6 days ago

    Regents Park, Australia JLG Industries Inc Australia Branch Full time

    About JLG, an Oshkosh company JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities...

  • Field Service Technician

    5 days ago

    Regents Park, Australia Oshkosh Corporation Full time

    **About JLG, an Oshkosh company** **JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training...

  • Field Service Technician

    2 weeks ago

    Macquarie Park, Australia Nielsen Full time

    We provide our clients with the deepest understanding of audiences—and we can't do that without our Panel Recruitment and Field Operations teams. They work in-person to build important connections with current panelists, who provide the vital data that powers businesses, and recruit new panelists. ABOUT THE ROLE Are you looking for a change? If you enjoy...

  • Technician - Field Service

    3 days ago

    Wetherill Park, Australia Cummins Inc. Full time

    **DESCRIPTION** **You will make an impact in the following ways**: - Engage customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. - Perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field. - Escalate unresolved...

  • Field Service Technician

    5 days ago

    Macquarie Park, Australia Jobs for Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...