Learning and Development Lead

Shape the learning and development function in a growing healthcare organisation - Be part of a growing organisation that is making a difference to people's live - Energetic, rapidly changing environment with positive minded team **Exciting new role, great opportunity to make it your own. Be part of a progressive company dedicated to changing lives.** Exciting opportunity to shape L&D strategy and make the role your own. Be part of a progressive company dedicated to changing lives. Fabulous role based in Moorabbin Head Office. In this role as Learning and Development Lead, you will plan, develop, and manage delivery of effective learning & development solutions to support the growth and development of our people and business nationally. The core role objectives are to: - Ensure both our clinical and support staff are effectively skilled on Empower’s systems and processes - Ensure an effective program of mandatory and professional development training - Support Empowers' transformation agenda to ensure staff are effectively trained and supported through business changes Based in the modern Morris Moor complex in Moorabbin, this hands-on role will see you taking on the following key responsibilities: - Develop and implement comprehensive learning and development strategies, programs, and policies that are in line with the overall business strategy - Design and deliver training programs, content and artefacts to support delivery of our transformation agenda - Design and deliver engaging learning programs that align with business objectives and enhance employee performance - Implement staff training and competency management framework. - Collaborate with department heads to identify training needs for different teams and individuals - Leverage L&D data to measure the impact, effectiveness and return on investment of L&D initiatives. - Own and manage the annual training calendar - Manage our New Graduate Development Program - Manage relationships with external training providers and educational institutions to enhance employee development opportunities. **Do you have what it takes?** - Tertiary qualifications in learning and development, HR or a relevant field - 5+ years demonstrated experience in a similar Learning and Development roles - Expertise and extensive experience creating learning material and delivering training in classroom and e-learning settings - Hard working and outcome driven, you’ll have excellent project management skills with the ability to prioritise time and manage multiple initiatives - Strong knowledge of instructional design principles, learning methodologies, and evaluation techniques - Proven exceptional communication and interpersonal skills and ability to engage effectively with stakeholders at all levels - Strong computer literacy, particularly with Microsoft Office and L&D tools such as Talent LMS, Articulate 360 and video editing software - Cert IV in training and assessment highly desirable but not essential **What’s on offer?** - Competitive Salary - Great working environment and culture - Paid external professional development and study leave - Employee discount and benefits portal - Employee Assistance Program - Loyalty service awards including vouchers, annual dinner and company sponsored holidays - Quarterly Employee Recognition Program - Lucrative referral bonus **The Position** We are seeking a Community Support Officer/Scheduler to join our team due to our continuous growth. Based at our office in the brand-new Morris Moor complex, this Full Time opportunity forms an important part of our head office team. Reporting into the Community Support Team Leader, you will be responsible for: - Liaising with clients/carers to schedule allied health services - Responding to telephone calls, messages, booking requests and inquiries from clients, carers and internal and external stakeholders regarding cancellations or changes to scheduled services - Initial administration on AlayaCare for new referrals - Responding to requests regarding the rostering of client service - Data entry and general office duties **Do you have what it takes?** We are looking for someone with a high degree of initiative, that takes ownership of their work and demonstrates a "can do" attitude. You will have an enthusiastic and proactive attitude, be outcome focused and dedicated to delivering an exceptional service to our clients. You must have: - Relevant experience in an administration/clerical role - Good interpersonal skills with the ability to communicate with a wide range of people and groups to ensure delivery of a high level of customer service - Excellent attention to detail - Good organisational and administrative skills with the ability to prioritise multiple tasks - Ability to work effectively as a member of a team and autonomously - Previous relevant experience working with people affected by frailty and/or disability would be desirable. **What's on offer**: - Flexible w