Optimisation Lead

**The role**

The Recoveries & Settlements Optimisation Lead will play a crucial role in driving operational excellence and delivering exceptional service and strong cost outcomes through continuous improvement and optimisation of motor claims processes across the Third-Party Recoveries & Settlements team.

This role will be responsible for analysing and identifying areas of improvement in claims handling, you will aim to reduce costs, minimise leakage including fraud detection, enhance third party customer experience and expedite the settlements and recovery process.

You will be:

- Conducting thorough analysis of existing claims processes to identify bottlenecks, gaps, handoffs and areas for improvement to improve overall claim outcomes.
- Working with key stakeholder groups across the business to identify automation opportunities, implement digital solutions and leverage technology to enhance efficiency, reduce costs and improve claim outcomes
- Developing performance metrics and implement tracking systems to monitor the effectiveness of process optimisation initiatives
- Fostering effective relationships with key stakeholders to support engagement and effective optimisation outcomes
- Provide process training and support to team members, including leading change management efforts, identifying training needs and ensuring that employees are adequately prepared to adopt the new ways of working
- Utilising data analysis tools and techniques to develop process insights and provide accurate and insightful reports that support successful embedment of optimisation initiativesMotivating and influencing team members to identify process and system opportunities by fostering a culture of continuous learning, collaboration and excellence

**What experience you’ll bring**
- 3-5 years Motor Claims and/or 3-5 year Process Optimisation experience preferably within a personal insurance context
- Well-developed and demonstrated understanding of the legislative, regulatory and compliance obligations to operate in Motor Claims
- Excellent analytical, problem solving and decision-making skills with exceptional communication & interpersonal skills
- Demonstrated ability to effectively engage, influence and develop others and liaise effectively with various stakeholdersHigh level conceptual, analytical and problem-solving skills and the ability to develop innovative solutions and high level project management experience

**Our Perks**
- **Location **- This role is based at our North Lakes office. Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side’s best retail outlets, restaurants and other amenities.
- **Be rewarded**:

- we recognise high performance and reward our people for their hard work through bonuses and other perks.
- **Options for leave**:

- life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- **Grow with us**:

- we’ve got learning and professional development opportunities to suit everyone.
- **Give back**:

- our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- **Take care of yourself**:

- your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- **Celebrate the wins**:

- we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- **Save money**:

- as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

**About us**

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.