Customer Service Officer

1 week ago

Hume, Australia CSR Full time

**Join Our Team as a Customer Service Officer**

Do you thrive in a fast-paced, behind-the-scenes environment where accuracy and great service matter? This role is perfect for someone who's detail-oriented, customer-focused, and enjoys working mostly from the office.
- **Work behind the scenes in a collaborative and professional office environment.**:

- **Grow your skills at a market leader within a supportive team.**

**About the Role**

**In this Role You Will**:

- Prepare and process customer orders accurately and efficiently
- Deliver quality service to both internal and external customers
- Maintain a safe and professional working environment, reporting any safety concerns promptly
- Coordinate with internal teams including Sales Admin, Despatch, and Inventory
- Monitor and follow up on customer complaints, ensuring timely resolution
- Raise purchase orders and arrange required services for the centre
- Perform general administrative tasks including CRM and SAP-related duties

**What You Bring to the Role**:

- Strong attention to detail and accuracy in data entry
- Experience using SAP (order entry, stock monitoring, notifications)
- Excellent communication skills-both written and verbal
- A proactive and flexible attitude, with the ability to work independently and in a team
- Strong time management and the ability to follow processes and policies
- A customer-first mindset with a professional and courteous approach

**What We Offer**:

- A stable, supportive team environment
- Opportunities to build your knowledge of SAP and customer service systems
- Flexible work hours (within reason) to support work-life balance
- Ongoing training and development opportunities
- A safety-first culture where your wellbeing matters

We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:
- **Attractive salary and benefits**, including access to exclusive discounts and offers.
- **Supportive and collaborative culture** that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
- **Care and wellbeing offer** includes up to 16 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
- **Rewarding career** with on-the-job learning, development, and upskilling opportunities within and across our brands

**How to Apply**:

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