IT Service Desk Analyst

Are you an experienced Service Desk Analyst located in the ACT region, who likes to work in an environment where there is always something new to learn? Do you like helping people with challenging IT issues? Are you passionate about IT? AUIT could be the place for your next role

**What does AUIT offer?**:

- Career development in a leading Managed Services Provider (MSP) environment.
- Permanent full-time employment with a competitive salary package.
- Unique support model that sometimes requires you to attend the customer site and fix issues in person.
- Excellent customer engagement role.
- Energetic and positive work culture. A place where people enjoy what they do, have a laugh, and work closely together.
- Training and Upskilling.

**About the Business**:
AUIT is a full-service I.T. company providing end to end I.T. solutions and support to a wide range of clients within the Canberra and Perth regions. The services provided by the AUIT include Service Management, IT Support, IT Security, Project Management, Asset Management, Disaster Recovery, Backup Management, Business Continuity, Cloud Services, Hardware Sales, and Web Hosting.

**About the Role**:
**Desired Skills and Experience**:
It is expected the IT Support Technician will have:

- Minimum 2-year practical experience in Information Technology.
- Provided Level 2-3 support in Full Managed Services type environments.
- Handled incoming calls, created, managed, followed-up and resolved support requests via ticket-based CRM with a high level of attention to detail whilst providing the customer with regular progress updates.
- Demonstrated experience administrating Microsoft Intune, 365 Windows Server Environments and Desktop products including Active Directory.
- Experience with troubleshooting Microsoft Office products including 365 and Intune.
- Excellent customer service skills and the ability to communicate with a wide range of stakeholders.
- Strong problem-solving skills and the ability to take responsibility for issues that arise.
- Experience with hardware faults including printer issues and router issues.
- Strong attention to detail.

**Required**:

- Hold a minimum of 2-year relevant experience, in an IT Service Desk or Technical role (preferably MSP specific).
- Live within the ACT region in Australia as you will be driving to and from customer locations from Hume, ACT.
- Hold a valid, Australian Drivers Licence to drive the AUIT cars and equipment to customer sites.
- Be able to successfully pass an Australian Police Check.
- Active Directory and/or AzureAD Experience.
- Windows file shares, permissions, security experience.
- Group Policy creation and Management experience.
- Intune Enrollment and Policy Management experience.
- Printer management experience.
- Office 365 Management experience.
- Domain/DNS Management experience.
- Network management (subnetting, L2/L3 switching/routing) (Desireable).
- VOIP/SIP Phone system administration experience.

**Please submit your CV and a ONE page cover letter outlining your experience.