Customer Experience Officer

1 week ago

Concord, Australia City of Canada Bay Full time

Multiple full-time, part-time, and casual roles available
- Be the first point of contact at our vibrant recreation centres, including the brand-new Rhodes Recreation Centre
- Join a welcoming and community-focused team making a real impact

The City of Canada Bay is a vibrant and diverse city in the heart of Sydney’s inner west. Surrounded by river foreshores, parklands, and walkways, we are only 6 kilometres from the Sydney CBD.

At City of Canada Bay, our values guide how we work:
We act with integrity - We empower our people - We are respectful - We work together - We innovate

**About the role**:
We’re looking for friendly and motivated Customer Experience Officers to join our growing team across a range of recreation facilities — including the newly opened Rhodes Recreation Centre. Whether you’re looking for full-time, part-time, or casual work, we have a variety of opportunities available to suit your lifestyle.

You’ll be the welcoming face of our centres, helping patrons feel informed, supported, and excited to return.

**In this role, you will**:

- Assist with health club memberships, gymnastics enrolments, and stadium bookings
- Conduct tours and promote centre programs and services
- Set up and maintain stadium equipment and keep all front desk and shared areas clean and presentable
- Provide concierge-style service at Rhodes Recreation Centre and support community room operations
- Assist with administrative and cash handling duties in line with Council policies
- Work collaboratively with team members to deliver a seamless and customer-focused experience

**About you**:
You’re someone who enjoys helping others, has strong communication skills, and thrives in a fast-paced team environment. Whether you’ve worked in a leisure centre, retail, hospitality, or customer service before — your positive attitude and dedication to service is what matters most. We are offering an attractive salary of $56,618.75 to $65,092.27 per year plus super. Casual starting salary is $35.67 per hour.

You will ideally bring:

- Previous customer service or front desk experience (e.g. in a leisure, call centre, or hospitality setting)
- Excellent communication and interpersonal skills
- Problem-solving abilities and a strong team mindset
- Familiarity with CRM systems and confidence using technology
- A current Class C driver’s licence
- A Working with Children Check (or willingness to obtain one)

**Want to know more?**:
**Learn more about working at City of Canada Bay Council**:
**Watch the video**

**How to apply**:
**Applications close 11:30pm, 12 August 2025** and will not be accepted through any other medium.

The City of Canada Bay Council is a Child Safe Organisation that recognises and advocates for the rights of Children and Young People and is committed to a safe workplace.

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