Team Leader Customer Experience

1 week ago

Concord, Australia City of Canada Bay Full time

Lead exceptional customer service and sales operations across two modern recreation centres
Full-time permanent role - Based at Rhodes Recreation Centre or Concord Oval Recreation Centre
Join a dynamic, community-minded and customer-focused team

The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydney Harbour. The area is also known for its parklands, cycle paths and walkways. City of Canada Bay Council’s values underpin how we operate: _We act with integrity; We empower our people; We are respectful; We work together; We innovate._

**About the role**:
We’re seeking an experienced and energetic Customer Experience Team Leader to lead front desk operations and service excellence across the Rhodes Recreation Centre and Concord Recreation Centre.

In this full-time permanent position, you’ll play a pivotal leadership role in delivering seamless, high-quality customer experiences and driving member sales and retention. You will be responsible for managing a team of nine, overseeing customer touchpoints, and ensuring every visitor feels welcomed and valued.

Key responsibilities include:

- Leading the daily operations of front desk teams
- Managing team rosters, timesheets, and training
- Monitoring service quality, customer feedback, and internal audits
- Driving customer experience initiatives and innovation
- Coordinating marketing materials and contributing to social media content
- Supporting direct debit systems, point-of-sale processes, and cash handling
- Fostering a positive, proactive, and customer-centric team culture

**About you**:
You're a confident leader with a passion for customer service and a flair for problem-solving and people management. You bring energy, structure, and professionalism, and are motivated by helping teams grow and thrive in a fast-paced, community-facing environment.

To succeed in this role, you’ll need:

- Proven experience in customer experience or front desk operational management
- Strong leadership, team supervision and communication skills
- Familiarity with CRM systems and customer data insights
- Proficiency in reporting, analysis, and service improvement planning
- A proactive, empathetic and adaptable approach to service delivery
- Working with Children Check or willingness to obtain

**What’s on offer**:
We are offering an attractive total remuneration package based on $86,495.43 to $99,469.75 plus superannuation and access to Council's comprehensive employee benefits.

The City of Canada Bay also offers:

- A supportive, community-focused workplace culture
- Rostered Days Off (9-day fortnight)
- Flexible work arrangements where applicable
- Ongoing training, leadership development and career progression
- Health and wellbeing programs, including Fitness Passport and flu vaccinations

**Want to know more?**:
**Learn more about working at City of Canada Bay Council**:
**Watch the video**

**How to apply**:
**Applications close 11:30pm, 12 August 2025** and will not be accepted through any other medium.

The City of Canada Bay Council is a Child Safe Organisation that recognises and advocates for the rights of Children and Young People and is committed to a safe workplace.

  • Customer Experience Officer

    1 week ago

    Concord, Australia Suntory Oceania Full time

    **Requisition ID**:9669 **Who are we?** Craft your future with Suntory Oceania, a new $3b multi-beverage partnership between Suntory Global Spirits and Suntory Beverage & Food. Underpinned by quality, craftsmanship and a strong sense of purpose, our exciting new partnership will be powered by two manufacturing sites, five distribution centres and more than...

  • Customer Experience Officer

    1 week ago

    Concord, Australia City of Canada Bay Full time

    Multiple full-time, part-time, and casual roles available - Be the first point of contact at our vibrant recreation centres, including the brand-new Rhodes Recreation Centre - Join a welcoming and community-focused team making a real impact The City of Canada Bay is a vibrant and diverse city in the heart of Sydney’s inner west. Surrounded by river...

  • Ndis Team Leader

    3 days ago

    Concord, Australia Ablepoint Australia Full time

    **AblePoint Australia | NDIS Registered Provider** AblePoint Australia is a family-owned NDIS registered provider dedicated to delivering exceptional services to our participants. We combine compassion with competence to support individuals with disabilities in achieving their goals and living their best lives. We are seeking a proactive and experienced...

  • Bakery Team Member

    3 days ago

    Concord, Australia Metro Full time

    **Team Member | Metro Are you passionate about fresh food, retail and providing exceptional customer service in your local community? This varied and responsible role is perfect for you! **About Us** Our aim at Metro is to deliver a shopping experience that satisfies a modern, on-the-go lifestyle. We know that when you're on the run it is hard to eat well...

  • Night Fill Team Member

    20 hours ago

    Concord, Australia Group Transformation Full time

    **Team Member | Metro Are you passionate about fresh food, retail and providing exceptional customer service in your local community? This varied and responsible role is perfect for you! **About Us** Our aim at Metro is to deliver a shopping experience that satisfies a modern, on-the-go lifestyle. We know that when you're on the run it is hard to eat well...

  • Customer Service Officer

    1 week ago

    Concord, Australia HR Ambassador Full time

    HR Ambassador has been in the labour hire industry for the past 20 years. Our ability to exceed client expectations can be attributed to our focus in the warehouse, logistics and production industries. Our client is a premium retail supplier of Australia's best coffee and tea products, trading for over 60 years. They are currently looking for an experienced...

  • Customer Service Officer

    2 days ago

    Concord, Australia HR Ambassador Full time

    HR Ambassador has been in the labour hire industry for the past 20 years. Our ability to exceed client expectations can be attributed to our focus in the warehouse, logistics and production industries. Our client is a premium retail supplier of Australia's best coffee and tea products. They are currently looking for an experienced **customer service...

  • Customer Service Officer

    1 day ago

    Concord, Australia Protech Full time

    **Temp-Perm Opportunity**: - **Monday - Friday 8am - 4pm**: - **Immediate Start** Our client is a premium retail supplier of Australia's best coffee and tea products, trading for over 60 years. They are currently looking for an experienced **customer service representative **to provide essential backend support at their concord office. **What the role...

  • Team Member

    3 days ago

    Concord, Australia Zeus Street Greek Full time

    **Full Time / Part Time / Casual - Concord**: - No Experience Required - Full Training Provided **ZSG Team Member's Responsibilities** - Deliver consistent ZSG customer service - Deliver ZSG food quality & safety standards - Work within a fast-paced team environment **ZSG Team Member's Skills and Experience** - A passion for food and executing restaurant...

  • Customer Service

    2 weeks ago

    Concord, Australia HR Ambassador Full time

    **Temp-Perm Opportunity**: - **Monday - Friday**: - **Immediate Start** One of the key functions of this role is to take and action orders from active and existing clients regarding products & services. For this reason we are looking for energetic & dynamic individuals who are reliable & have great attention to detail. **The job responsibilities...