Medical Receptionist and Contact Centre Agent
5 days ago
The role is a **full time position** working **Monday to Friday**, between **7am-10pm**across our four clinics in Canberra: Belconnen, Deakin, Woden, and Tuggeranong.
Role Overview:
As a **Medical Receptionist**, you will be the first point of contact for our patients.
Your responsibilities will include:
- Greeting patients warmly and assisting with check-in procedures.
- Advising patients of preparation prior to relevant scans.
- Billing procedures - private, Medicare, workers compensation, and DVA.
- Collaborating with clerical and technical staff, radiologists, and referrers.
You will also have the opportunity to be trained as a **contact centre agent**to assist as required:
- Answering phone calls promptly and handling inquiries professionally.
- Booking appointments across our four Canberra clinics.
What we're looking for:
Clear verbal and written communication skills.
Strong organisational abilities to manage appointments and patient flow.
Confidence working across multiple screens and systems.
A strong background in customer service.
Ability to rotate across the four clinics in Canberra as required
What we can offer you:
Wellbeing benefits
- Fitness passport, including full gym access and a range of classes
- Supportive management that values your well-being
- Discounted and bulk billed scans and services for you and your family
Learning and development
- Comprehensive training to help you put your best foot forward in the role
- Career opportunities across our diverse Network
Workplace Experience
- Collaborative and inclusive team
- Free street and onsite parking
- Lots of uniform options to suit your preferences at no cost to you with annual top ups
Compensation
- Industry-competitive salary and benefits package
- Annual Remuneration Review
With over 250 clinics and 4000 staff, I-MED Radiology is Australia's largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways.
Don't know much about Radiology? Learn more about what we do here.
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