Customer Service Coordinator

19 hours ago

Richmond, Australia Grill'd Full time

Grill’d is an innovative, dynamic Australian brand with a simple aim: to make burgers that taste good but are also good for you. Our burger revolution is sweeping the nation and has ambitious growth plans. The secret to our success? There is no secret, in fact, we shout it from the rooftops - we believe in providing fresh, quality food and empowering the heroes of the business, our Grill’d employees.

Our passion is contagious, and we are looking for like-minded individuals to join our Customer Service Team on permanent basis. Working hours will be 9am - 5:30pm, including one day on the weekend.

**About the role**:
Reporting to the Customer Service & Insights Lead, this role is responsible for the day-to-day management of the Grill’d Customer Service Channels, predominately online customer feedback. You’ll champion the customer within the business towards better customer experiences and greater brand affinity. This role will be a mix of in-office (Richmond, Vic) and work from home.

**Your responsibilities will include (but aren’t limited to)**:

- Reporting on customer feedback metrics and insights
- Providing information on trends and customer behaviour
- Flagging opportunities for growth and improvement
- Updating FAQs, tag logics, and Macros
- Supporting the Social Media Manager when required
- Working weekend, public holiday and evening rostered hours (when required)

**About you**:

- You can confidently perform and deliver in a fast-paced environment
- You’re a self-starter who is performance-driven
- You’re a problem solver, you can solve any conflict big or small
- You’ve got exceptional written & verbal communication skills
- You can put yourself in the customer’s shoes
- You’re highly organised and detail orientated
- You ideally have had exposure to Intercom or Zendesk, Slack andSalesforce
- You can work (ideally)
- You hold full, ongoing working rights in Australia

**Why Grill’d?**

We’re just as passionate about our people as we are our burgers, and we want you to have a fun and long-lasting career with us. We care about the planet and we’re serious about it, we give back to the community, you get free burgers ($140 worth per month), and you can bring your dog to work.

**How to apply**:
As a part of the onboarding process, the successful applicant will also be required to complete in-restaurant shifts to build their understanding of everything we do at Grill’d

  • Customer Coordinator

    7 days ago

    Richmond, Australia IKEA Full time

    WHO YOU ARE You are passionate about customer excellence and home furnishing. to drive the operational focus and oversee the daily operations of the Customer Relations department, whilst multi-tasking between serving customers, coordinating co-workers, and maintaining a strong focus on the customer transaction. You have good attention to detail, are...

  • Customer Service

    2 weeks ago

    Richmond, Australia Brand Collective Full time

    Generous Discounts + Great culture (inc hybrid working) + Pet friendly workplace - Fast paced & fun family style business - Customer focused role **About Brand Collective**: Leading apparel and footwear companies, Brand Collective and PAS Group have recently combined forces, leading to a portfolio of 27 brands, 15 character licences and 300 retail stores...

  • Customer Service

    1 week ago

    Richmond, Australia Brand Collective Full time

    Generous Discounts + Great culture (inc hybrid working) + Pet friendly workplace - Fast paced & fun family style business - Provide exceptional Customer Service & Digital Marketing support **About Brand Collective**: Leading apparel and footwear companies, Brand Collective and PAS Group have recently combined forces, leading to a portfolio of 27 brands, 15...

  • Voice of The Customer Coordinator

    2 weeks ago

    Richmond, Australia Dabble Full time

    In Australia, Dabble has been operating a licensed sportsbook under the NTRWC since 2021. We're here to deliver extraordinary - with a truly immersive socialised betting experience designed to provide evolutionary entertainment to our punters via genuine interaction and engagement. We have office hubs in Darwin, Melbourne, Brisbane, Sydney, Adelaide, and...

  • Face to Face Customer Service

    2 weeks ago

    Richmond, Australia Surge Direct Full time

    **Looking to break into a new role that is both fulfilling and rewarding? Opportunity awaits for skilled face-to-face customer service team members.** **Summary: With energy prices the highest they have ever been in VIC, The Gov’t is giving all Victorian households a FREE energy monitoring device (normally worth $120). We need customer service agents to...

  • Service Coordinator

    1 week ago

    Richmond, Australia Maxima Full time

    $34.58/hr + Super - Adelaide location, with on site parking - Excellent benefits, including Employment Assistance Program **About the role**: Our client is a large, Australian-owned company who is looking to employ a full-time Service Coordinator to be responsible for scheduling trades services across Queensland and Sydney. No two days will ever be the...

  • Service Coordinator

    2 weeks ago

    Richmond, Australia Eastern Health Full time

    **Title**:Service Coordinator**: - Requisition ID: 3749 - Location: Richmond, VIC, AU, 3121 - Job Posting Date: 20 Jun 2025 Do you work for Eastern Health currently? If so, please log in to Eastern Health Careers Employee Login using your network login details to see the full range of jobs available to you **Service Coordinator** - Permanent Full Time |...

  • Client Services Coordinator

    2 weeks ago

    Richmond, Australia Mercy Health Australia Full time

    Employment Type: Permanent full time Hours: 38 hours per week Salary: $120K package Location: Mercy Health Corporate Office (Hughesdale) Where there’s life, there’s Mercy. Where there’s care, there’s You. Through the battles and the breakthroughs, we're there. Where will you be? For over a century, our incredible teams have provided care for...

  • Coordinator - New Ventures - F/t Maximum Term

    2 weeks ago

    Richmond, Australia Royal Flying Doctor Service Victoria Full time

    **Exciting New Role** **#GoFurther with the RFDS** Proudly serving Australians since 1928, the Royal Flying Doctor Service Victoria (RFDS Vic) provides non-emergency road, air and allied health services for people in rural and remote Victoria. Our goal is to improve the health, wellbeing and social connection of our rural communities. We do this by taking...

  • Customer Service Officer

    7 days ago

    Richmond, Victoria, Australia Dutton Automotive Full time $60,000 - $80,000 per year

    Company DescriptionEstablished in 1911, Dutton Automotive is the largest retailer and wholesaler of pre-owned luxury, exotic, prestige, family and commercial vehicles in Australia, focused on reliable and customer-centric automotive services.Dutton Automotive was recently acquired by Japanese conglomerate Sojitz Corporation. Sojitz employs over 20,000 people...