Customer Service Coordinator

1 week ago

Richmond, Australia Grill'd Full time

Grill’d is an innovative, dynamic Australian brand with a simple aim: to make burgers that taste good but are also good for you. Our burger revolution is sweeping the nation and has ambitious growth plans. The secret to our success? There is no secret, in fact, we shout it from the rooftops - we believe in providing fresh, quality food and empowering the heroes of the business, our Grill’d employees.

Our passion is contagious, and we are looking for like-minded individuals to join our Customer Service Team on permanent basis. Working hours will be 9am - 5:30pm, including one day on the weekend.

**About the role**:
Reporting to the Customer Service & Insights Lead, this role is responsible for the day-to-day management of the Grill’d Customer Service Channels, predominately online customer feedback. You’ll champion the customer within the business towards better customer experiences and greater brand affinity. This role will be a mix of in-office (Richmond, Vic) and work from home.

**Your responsibilities will include (but aren’t limited to)**:

- Reporting on customer feedback metrics and insights
- Providing information on trends and customer behaviour
- Flagging opportunities for growth and improvement
- Updating FAQs, tag logics, and Macros
- Supporting the Social Media Manager when required
- Working weekend, public holiday and evening rostered hours (when required)

**About you**:

- You can confidently perform and deliver in a fast-paced environment
- You’re a self-starter who is performance-driven
- You’re a problem solver, you can solve any conflict big or small
- You’ve got exceptional written & verbal communication skills
- You can put yourself in the customer’s shoes
- You’re highly organised and detail orientated
- You ideally have had exposure to Intercom or Zendesk, Slack andSalesforce
- You can work (ideally)
- You hold full, ongoing working rights in Australia

**Why Grill’d?**

We’re just as passionate about our people as we are our burgers, and we want you to have a fun and long-lasting career with us. We care about the planet and we’re serious about it, we give back to the community, you get free burgers ($140 worth per month), and you can bring your dog to work.

**How to apply**:
As a part of the onboarding process, the successful applicant will also be required to complete in-restaurant shifts to build their understanding of everything we do at Grill’d

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