Warehouse and Customer Care Coordinator

5 days ago

Richmond, Australia Friends with Frank Full time $65,000 per year

Friends with Frank is a Melbourne-based fashion label, renowned for its timeless designs and exceptional quality. We cater to customers seeking staple pieces with enduring style, offering head-to-toe outfitting both in-store and online.

We are seeking a Warehouse and Customer Care Coordinator to join our small team full-time at our Richmond warehouse in Victoria. Please note we are open to being flexible with how the role is structured for the right candidate, including the possibility of a 4-day part-time role.

Key responsibilities:

  • Fulfillment of DTC, Wholesale and PR orders
  • Processing inbound bulk deliveries
  • Coordination of store and third-party stock transfers
  • Warehouse inventory management
  • System administration tasks to support stock management
  • Processing online returns
  • Respond to all customer enquiries via email and website tickets

About you:

  • Strong organisation skills with a focus on accuracy and efficiency
  • Excellent communication skills
  • Confidence in learning, using, and troubleshooting business systems e.g., inventory, warehouse, and customer care platforms
  • Comfortable problem-solving and working independently, particularly when projects are complex or fast-paced
  • A car and Australian driver's licence

Applicants will be looked upon favourably if they have experience in:

  • Logistics/warehousing, or within a stock environment
  • Shopify
  • Cin7
  • An interest in fashion is preferred

What we offer:

  • Generous employee discounts and wardrobe allowance
  • Collaborative and supportive work environment
  • Opportunities for growth within a growing Australian fashion label

If you're looking to join a brand that values authenticity, quality, and connection, we'd love to hear from you Please send a short cover letter and your CV to

Job Type: Full-time

Pay: From $65,000.00 per year

Work Location: In person

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