Service Management Analyst

1 week ago

Adelaide Region SA, Australia Westpac Group Full time

**Service Management Analyst**:

- **Digital Experience Team**:

- **Adelaide Based, Permanent Role**

**How will I help?**

As a Conversational Analyst in the Digital Experience team, you will be a key member responsible for the end to end digital experience of our internal staff members. The key focus of this role is to utilize our automation and chatbot capabilities to shift the resolution closest to the customer as possible, so they get resolutions to their technologies issues.

**What’s in it for me?**

Joining Westpac has many benefits besides building a long and stable career. You’ll be able to purchase leave to facilitate your dreams or obligations and you’ll be encouraged to participate in the community through paid volunteer leave and secondments. You’ll also be entitled to a suite of online learning, training modules and career planning tools to grow with us.

**What do I need?**
- An analytical mindset
- Customer centric
- Experience in a technology call centre or similar
- Problem solving skills
- Experience with data
- Java script experience
- A can do attitude
- The ability to think outside the box
- Automation experience desirable in: Powershell, GIT, SQL, general understanding of how an entire tech stack functions

**What is it like to work in Westpac?**

We aim to provide one big, supportive team to help us reach our vision to become one of the world’s great service companies. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

**How do I Apply?**

Start here. Just click on the **APPLY **button.

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