Customer Service Officers

2 days ago

Altona, Australia City of Hobsons Bay Full time

**Altona location, close to public transport**:

- **Multiple casual roles on offer**:

- **Hourly rate of $40.05 inclusive of casual loading**

At Hobsons Bay City Council, we’re committed to creating a workplace that reflects our community and values. You’ll be part of a forward-thinking organisation that supports innovation, collaboration, and professional growth, and which aspires to be the exemplar of Local Government.

**The opportunity**

We are looking for enthusiastic and community-minded individuals to join our Customer Service Team as Casual Customer Service Officers. As the first point of contact for the Hobsons Bay community, you will play a key role in providing friendly, professional, and efficient service to residents and visitors. You'll be part of a supportive team that values adaptability, collaboration, and customer focus. This dynamic role offers the opportunity to work across a variety of settings, including the Civic Centre Contact Centre, Hobsons Bay Libraries and Community Hubs.

**What you’ll be working on**
- Providing customer service triage across the whole of Council, connecting residents with the right information and services
- Using the CRM system to manage the full case life cycle and triage requests into the correct departments
- Contributing to continuous improvements in customer experience for the Hobsons Bay community

**What you'll need to succeed**
- Exceptional customer service skills with confidence in face-to-face, phone, and online engagement
- A community-focused mindset with a passion for supporting people from diverse backgrounds
- Adaptability to thrive in a fast-paced and changing environment
- Flexibility to work across multiple sites, including Civic Centre, Libraries, and Community Hubs
- Strong collaboration skills to work effectively with colleagues across Council
- Digital literacy and willingness to learn new systems and technologies
- A maximum 2-page cover letter which should outline your interest in the role.
- A current CV which includes key achievements & relevant qualifications.

Applications will be accepted until **11:30pm**on **25 September 2025**.

**Pre-Employment Requirements**

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa with full unrestricted working rights. Work eligibility will be checked as part of the recruitment process.

**Make an impact that matters**

At Hobsons Bay we work as one to achieve exceptional outcomes for our community.

Hobsons Bay Council is shaping precincts, building community infrastructure, delivering positive environmental, social and economic outcomes through programs and policies, and providing over 120 services to strengthen our diverse community.

If you’re ready to rise to the challenge of making a real difference, join us to help create a community and city that is inclusive, empowered, sustainable and visionary.

**What can we offer**

Council offers hybrid working, with newly renovated office facilities in the Civic Centre.

We support ongoing professional development, as your career matters to us

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